Our Commitment to
Quality Assurance

Our commitment to quality assurance makes us a leader in the industry.

At Global Empire Corporation, we know that quality products and solutions begin with quality people. By hiring high integrity, motivated workers with resilient spirits and the ability to think strategically and focus on our customers’ needs, we increase the quality and effectiveness of all of our solutions.

Our Quality Assurance department focuses on meeting and exceeding each and every expectation set out by our clients.

Our unique approach to quality assurance:

  • Maintain low agent-to-supervisor ratio to allow supervisors more time listening and coaching agents.
  • Our Quality Assurance and Development team monitors agents on a regular basis, and assists new agents who need extra mentoring.
  • Maintain independent corporate quality assurance and sales verification groups.

Ultimately this approach helps ensure that you, our clients, have the very best people on the job at all times.

We work with our agents every day to ensure constant compliance, improve product knowledge and increase skills so your programs support your biggest assets – your brand and your customers.

Quality is the backbone of every successful program. By focusing on quality throughout the hiring and training process, in our daily operations, in our interactions and relationships with our clients, we ensure strong results that meet your expectations.

“Ask your customers to be part of the solution, and don’t view them as part of the problem.”