Golf Clubs & Country Clubs
Golf & Country Club BPO Services | Member and Guest Support
A golf or country club runs on memberships and on the daily flow of tee times, dining reservations, events and member requests, and the phone carries all of it. A prospective member inquiring about joining, a member booking a tee time or a table, an event planner asking about the club as a venue — each call touches the membership revenue or the ancillary revenue a club depends on, and a pro shop or front desk that is serving the members in front of them cannot handle the phone well, so bookings are missed and membership inquiries go cold.
Global Empire Corporation runs membership inquiry handling, tee-time and dining reservations, event inquiries and member support for golf and country clubs — answering in the club's name to the standard members expect, booking into your systems, and handling the daily flow, so the staff can focus on the members and guests at the club while the phone captures the revenue.
- 1.1B+
- Transactions Processed
- 11+
- Contact Centers Worldwide
- 27
- Service in 27+ Languages
- 35.5k+
- Over 35000 Happy Employees
- 10M+
- New Customers Acquired
A Club Runs on Memberships and Reservations, and the Phone Carries Both
A private club's revenue is its memberships and the ancillary spend — golf, dining, events — that members and guests generate, and the phone is where much of it is booked and won. Prospective members call to ask about joining, members call to book tee times and dining, and event inquiries come in for weddings and functions the club hosts, and each of these is revenue. A pro shop or club front desk that is checking in golfers, seating diners and serving the members physically present cannot also handle that phone well, so tee times go unbooked, membership inquiries go cold, and event leads are lost.
The standard matters as much as the answering, because a club is a premium experience. Members expect the phone to be answered the way the club is run — professionally, by name, with care — and a membership inquiry in particular is a prospective member judging whether the club meets their expectations from the first call. Handling the reservations, the membership inquiries, and the member requests to the club's standard, while the staff serve the members on site, is where a club support program protects both the membership and the ancillary revenue.
- Membership inquiries handled to the club's standard, so prospects see the club at its best
- Tee times and dining reservations booked, so the ancillary revenue is captured
- Event and venue inquiries handled, so the functions a club hosts are not lost to voicemail
- Member requests handled by name, so the staff can serve the members at the club
For private golf clubs, country clubs and member-based clubs
Golf & Country Club Support Services We Deliver
Membership Inquiry Handling
Prospective-member inquiries handled to the club's premium standard, capturing interest and moving toward a visit or the membership process, because a prospect judges the club from the first call.
Tee-Time Booking
Tee-time reservations booked into your system to your rules, so members and guests get their times and the pro shop is not pulled off the members checking in.
Dining Reservations
Dining and event-space reservations booked into your system, so the dining revenue is captured and the front desk is not managing the reservation book mid-service.
Event & Venue Inquiries
Wedding, function and venue inquiries handled with the detail your events team needs, so the high-value events a club hosts are captured rather than lost to a missed call.
Member Support
Member requests, questions and account matters handled by name to the club's standard, so members reach a professional response and the staff serve the members on site.
Multi-Amenity Coordination
Coordination across golf, dining and events handled in your systems, so the club's amenities are booked together smoothly rather than through a front desk juggling all of them.
How a Club Support Program Runs
From your systems and standard to carrying the daily flow.
Scope & Standard
We agree the club's service standard, your membership, reservation and event rules, and what agents handle, so the program answers the way the club is run.
Systems & Access Setup
Agents are set up in your tee-time, reservation and membership systems, so bookings and member work are handled where the club runs and nothing is rekeyed.
Club & Standard Training
Training on the club, its amenities and the member and prospect conversations that arise, so bookings are accurate and every call meets the premium standard.
Pilot & Calibration
Launch on a defined slice with review, calibrating reservation handling, membership inquiries and member support before the club moves fully.
Scale & Coverage
Expand across the club's needs and hours where quality holds, so the phone is covered to standard through the busy times and the after-hours inquiries.
Related services
Build a complete support program
Frequently asked questions
Can you handle our tee-time and dining reservations?
Yes, in your systems to your rules. Agents are set up in your tee-time and reservation systems to book golf and dining where the club runs, so members and guests get their times and the pro shop and front desk are not pulled off the members physically present. Booking in your systems, rather than taking a message, is what captures the ancillary revenue and keeps the reservation book accurate. The daily flow of tee times and tables is handled by the program so your staff can focus on serving the members and guests at the club.
Will you meet our club's standard?
Yes, that is central. A private club is a premium experience, and members expect the phone answered the way the club is run — professionally, by name, with care — so agents are trained on the club's standard and answer in the club's name to it. A membership inquiry especially is a prospect judging whether the club meets their expectations from the first call, so the program is built to present the club at its best. The standard is agreed with you and trained into the program, so the phone reflects the club rather than undercutting it.
How do you handle membership inquiries?
To the club's standard, capturing the prospect and moving them toward the membership process. A prospective member calling about joining is a high-value lead judging the club from the first impression, so agents handle the inquiry professionally, answer to your rules, and capture and advance the interest toward a visit or your membership process rather than leaving a message that goes cold. Because a membership is significant recurring revenue, handling the inquiry well and advancing it is where the program most directly protects the membership growth a club depends on.
Can you handle event and venue inquiries?
Yes. Weddings, functions and venue rentals are high-value revenue a club hosts, and the inquiries come in alongside everything else, so agents handle them with the detail your events team needs and route them appropriately, rather than letting a valuable event lead go to voicemail. Capturing the event inquiries with the right detail means the functions that fill a club's calendar and generate significant revenue are pursued, so the program protects the events business alongside the memberships, reservations and member support.
What does a club support program cost?
It follows the coverage rather than a published rate. The variables are call volume, the hours you want covered, the mix of membership inquiries versus reservations, events and member support, whether agents work in your tee-time and reservation systems, and whether you need bilingual coverage. Because the program captures ancillary revenue and protects membership growth to the club's standard, it is built around that value; we scope it against your club and quote per program.
TESTIMONIALS
Our trusted clients
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
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