Training and Development

Training and Development

The best customer service experience begins and ends with the outstanding call center agents.

What makes Global Empire Corporation agents different than the competition? Our focus on meeting our clients’ needs while striving for constant improvement and education.

Recruiting and hiring the right people to put on the right accounts is paramount to what we do. In partnership with each of our clients we create an effective, customized training curriculum that mirrors your company’s core values and philosophies.

Four Keys To Training Excellence

  • Classroom training
  • On-going skills development
  • On-the-job training
  • Certification

Each Global Empire Corporation agent is required to pass a skills certification exercise, assuring our customers that their assigned team has the most professional, knowledgeable and qualified personnel in the business. As training modules are updated on a regular basis, our agents are then re-certified to ensure they are up to date with all changes.

Professional Trainers

Each site has a seasoned training manager equipped with the latest corporate training materials and access to our training directors and resources. They are trained in adult-learner training techniques, curriculum delivery methods, sensory stimulation techniques and Cognitive-Gestalt approach to education.

“Courteous treatment will make a customer a walking advertisement.”