Travel and Hospitality

For business or pleasure, travelers have customer service expectations like no other. Our complete suite of customer care and guest management solutions personalize your customer journey with your brand.

Our full-service global call center solution is designed to meet the needs of any travel business and hotel property or chain. Skilled associates act as an extension of your sales force, focused on improving conversions and revenue per reservation. Our call center services support over 150 travel/hotel customers, over 1,000 properties and sites, and handle over 2 million calls annually.

  • Multichannel sales solutions
  • Digital and traditional marketing
  • Personalized messaging
  • Loyalty and Reward program creation and management
  • Lead generation
  • Consolidation of data storage and knowledge bases
  • Social media monitoring of your brand and competitors
  • Customer retention and win-back
  • Reputation management

Book more customers and manage their experience in the best possible way. Global Empire Corporation turns every journey into the experience of a lifetime.

Testimonial

"I never realized how much overtime I was paying my staff to handle our phone volume. Once we started using Global Empire Corporation, I was able to eliminate overtime to answer a phone! Now my staff can focus on other important tasks to keep our customers happy!"

“The more you engage with customers, the clearer things become
and the easier it is to determine what you should be doing.”