Personal Injury Answering Service | 24/7 Accident Intake for Law Firms
Personal Injury Law Firms
A personal injury lead is worth more than almost any call a business receives, and it is also the most perishable: an accident victim who calls a firm and reaches voicemail dials the next billboard, and the case that could have been worth a great deal to your firm is signed by a competitor within the hour. Personal injury runs on intake speed, and the firm that answers live, with empathy and competence, at the moment of the accident, is the firm that signs the case.
Global Empire Corporation answers personal injury calls live, around the clock, in your firm's name — handling the accident-victim call with the care it needs, capturing the intake your attorneys require to evaluate the case, screening against your criteria, and getting the qualified case to your intake team while the caller is still on the line.
- Accident-victim calls answered live with empathy, around the clock, not sent to voicemail
- Case intake captured to your criteria so attorneys can evaluate and sign qualified cases fast
- Cases screened against your firm's criteria, so your team's time goes to the cases worth pursuing
- Qualified cases delivered to your intake team while the caller is still engaged
- 1.1B+
- Transactions Processed
- 11+
- Contact Centers Worldwide
- 27
- Service in 27+ Languages
- 35.5k+
- Over 35000 Happy Employees
- 10M+
- New Customers Acquired
The PI Case Goes to the Firm That Answers the Accident Call
Personal injury is a marketing-and-intake business as much as a legal one: firms spend heavily to generate calls, and the return on that spend is decided at the moment the call is answered. An accident victim is calling from a hospital bed or a roadside, often in pain and frightened, and they will retain the firm that treats them like a person and moves quickly, not the one whose line goes to voicemail. A missed intake call is not a lost message; it is a signed case and a contingency fee that went to a competitor.
Speed is compounded by urgency and law: evidence disappears, memories fade, and statutes of limitations run, so the sooner a qualified case is in front of an attorney the better the outcome and the more likely the sign-up. The intake has to happen now, with empathy for a hurt person and enough capture for the firm to evaluate, which is precisely what an overwhelmed or after-hours office cannot provide but a live intake desk can.
For personal injury, accident and mass-tort law firms
What Our Agents Do on a Personal Injury Call
Compassionate First Contact
The accident-victim call handled with empathy and calm, because a hurt, frightened caller judges the firm on how they are treated, and the tone of the first call often decides the retention.
Case Intake & Facts
The facts your attorneys need to evaluate — the accident, the injuries, the treatment, the timeline, the insurance, fault — captured completely to your intake criteria on the first call.
Case Screening
Callers screened against your firm's criteria — case type, injury severity, timeline, jurisdiction — so your intake team engages the cases worth pursuing and the rest are handled or referred to your rules.
Statute & Urgency Flags
Time-sensitive matters and approaching deadlines flagged for immediate attorney attention, because in injury law a missed statute is a lost case and a malpractice risk.
Bilingual Intake
English and Spanish intake handled on the same desk where your caseload needs it, so a Spanish-speaking accident victim is signed rather than lost to a firm that could take the call.
Retention & Follow-Up
Warm handoff to your intake team, appointment scheduling and follow-up on unsigned leads, so the expensive case does not slip between the first call and the signed retainer.
We Work In Your Intake System and Follow Your Screening Rules
A personal injury answering service that only takes messages loses the case at the point it matters most: the victim calls back, gets a competitor, and signs. Live intake handles the call with empathy, captures the case to your criteria, screens it, and gets the qualified case to your team while the caller is engaged, so the marketing that generated the call turns into a signed retainer.
So we work in the way your firm runs intake. PI firms we speak to use a case-management or intake system like Litify, Filevine, Clio or a CRM, and agents can create the intake, capture the facts and screen against your criteria directly. Where you keep it simpler, the handoff is built around your intake process so nothing is rekeyed and no qualified case is lost.
- Intake created live in Litify, Filevine, Clio or your case-management or CRM system
- Your screening criteria applied, so your team engages the cases worth pursuing
- Warm handoff and escalation to your intake attorneys for the cases that need them now
- A plain email and secure handoff where you would rather not grant system access
Related services
Build a complete support program
Frequently asked questions
Why is answering live so important for a PI firm?
Because a personal injury lead is among the most valuable and most perishable calls a business gets. An accident victim who reaches voicemail dials the next billboard and signs with a competitor within the hour, so the firm that answers live, with empathy and competence, signs the case. PI firms spend heavily to generate these calls, and the return on that spend is decided at the moment of the answer. Answering live turns the marketing into signed retainers rather than leads a competitor caught.
Can agents handle a distressed accident victim?
Yes, with training and empathy, because how the first call is handled often decides the retention. An accident victim is frightened and often in pain, and they retain the firm that treats them like a person and moves quickly. Agents are trained to handle the call with calm and compassion, capture the facts your attorneys need, and reassure the caller, so the human moment that earns the retention is handled well rather than by a rushed office or a machine.
Will agents screen cases to our criteria?
Yes. We document your firm's intake criteria — case type, injury severity, timeline, jurisdiction — and agents screen against them, so your intake team engages the cases worth pursuing and the rest are handled or referred to your rules. This protects your attorneys' time and ensures the cases that reach them are qualified, while the compassionate first contact and complete intake are provided to every caller. The screening is your screening, applied consistently at the moment of the call. Agents provide intake, not legal advice.
Do agents give legal advice?
No. Intake agents capture facts, screen against your criteria, reassure the caller and route the case to your attorneys; they do not give legal advice, quote case value, or make representations about the law, all of which are for your licensed attorneys. Confirm your jurisdiction's rules on non-lawyer intake and the unauthorized practice of law with your own counsel, and we build the intake script and boundaries to them, so the desk supports your firm without crossing a line that would create a problem.
What does a personal injury answering service cost?
It follows the coverage rather than a published rate. The variables are call volume, the round-the-clock hours PI intake needs, how much is compassionate intake and screening versus simple message-taking, whether agents work in your case-management system, and whether you need bilingual coverage. Because a single signed case can be worth far more than a year of the program, PI intake usually pays for itself on the cases it saves; we scope it against your firm and quote per program.
TESTIMONIALS
Our trusted clients
I wasn’t using all the options Global Empire offered until one of their representatives noticed and reached out. Based on their recommendations, we made several changes that saved money and improved response time. Customers now comment on how efficiently our business runs.
We believe excellent customer service provides the sharpest competitive edge. Global Empire shares that same vision and works closely with us to deliver the best possible service quality. Their partnership supports our ongoing commitment to excellence.
The main reason we work with Global Empire is the ‘red carpet’ treatment. They have the best group of agents I’ve worked with in over 20 years, and they consistently maintain high standards for compliance and customer interactions. They lead by example.
Answering Services for Other Trades
How the same 24/7 coverage is run for the trades whose call patterns look like yours.