Self-Storage BPO Services | Support for Storage Operators

Yes. Agents are set up in your storage management software to answer rental inquiries and rent units where your operation runs, quoting the unit and price to your rules, so nothing is rekeyed and occupancy reflects reality. If you run a common storage platform, agents work in it directly. Being able to actually rent the unit on the call, rather than take a message, is what turns a rental inquiry into captured occupancy rather than a callback a competitor beats, which is the whole point of answering the phone that fills the facility.

To your rules, oriented toward getting the tenant to pay. Past-due tenants are common in self-storage, and the outreach that reminds them, works with their situation, and gets them current before the unit heads to the lien and auction process is real recurring revenue, so agents handle delinquency contact the way you specify, following your process and escalation. Handling delinquency consistently and promptly recovers revenue that a single manager, busy with rentals and the facility, often cannot chase, so the program protects collections as directly as it captures new rentals.

Yes, and it is a core benefit. Agents answer every facility, including unmanned and remotely-managed sites, to one standard and work in your management software, so a multi-facility operator gets consistent rental, tenant and delinquency handling that individual sites — some staffed, some not — cannot reliably provide. Reporting across the portfolio shows rental conversion and delinquency handling by facility, so the operator manages occupancy with data. The program scales across the portfolio while covering the sites that would otherwise sit on voicemail.

Yes, and that is often the biggest gap. Many self-storage operators run sites with no on-site staff or with a single roving manager, so calls to those facilities go unanswered and the rentals are lost, and the program answers them in your name and rents units in your software as if there were staff on site. Covering the unmanned facilities turns sites that were leaking rental inquiries into ones that capture them, which is a direct occupancy gain for the operators whose model relies on low on-site staffing.

It follows the coverage rather than a published rate. The variables are call volume, the hours you want covered, the mix of rentals and tenant support versus delinquency, whether agents work in your management software, the number of facilities, and whether you need bilingual coverage. Because the program both captures occupancy and protects collections, it is built around the revenue it defends; we scope it against your facility or portfolio and quote per program.