Solar Answering Service | 24/7 Lead Capture for Solar Installers
Solar Installers & Contractors
Solar is a high-ticket, considered purchase with a long sales cycle and an expensive lead, and the homeowner researching it calls several installers, books a consultation with the one who answers and sounds credible, and forgets the rest. A call to voicemail is not a small loss; it is a lead worth thousands that a competitor now consults, closes and installs.
Global Empire Corporation answers solar calls live, in your company name, qualifying the homeowner, capturing the roof, usage and financing detail your consultants need, and booking the consultation or site assessment into your calendar, so the leads you paid to generate become sat appointments instead of voicemails a faster installer answered.
- High-intent solar leads answered live and booked into consultations, not lost to voicemail
- Speed-to-lead that wins the consultation before a competitor calls back
- Roof, usage, ownership and financing detail captured so consultants sit qualified appointments
- Marketing-source detail captured so you know which lead channels actually convert to installs
- 1.1B+
- Transactions Processed
- 11+
- Contact Centers Worldwide
- 27
- Service in 27+ Languages
- 35.5k+
- Over 35000 Happy Employees
- 10M+
- New Customers Acquired
The Solar Lead Is Expensive, Slow to Close, and Easy to Lose
Solar lead generation is among the most expensive in home improvement, and the sale is consultative and long — a consultation, a proposal, financing, permitting, and only then an install. Every step depends on the first: a lead that never becomes a sat consultation is marketing spend wasted, and speed-to-lead decides who gets the consultation when a homeowner is comparing installers.
The qualification matters as much as the speed, because a solar consultation is expensive to run and a consultant's time is scarce. A homeowner who does not own their roof, cannot finance, or is only curious wastes a consultation slot that a qualified lead needed. Capturing enough on the first call to qualify and prepare the consultant is what turns an expensive lead into a productive appointment.
For solar installers, EPCs and residential solar contractors
What Our Agents Do on a Solar Call
Lead Qualification
Home ownership, roof suitability, energy usage, financing interest and buying stage captured against your rules, so consultants sit qualified homeowners rather than the merely curious.
Consultation Booking
In-home and virtual consultations and site assessments booked into your calendar in sensible slots, with the confirmations and reminders that protect the sit rate on an expensive appointment.
Project Detail Capture
The roof, the utility, the usage, the motivation and the financing picture captured, so your consultant arrives prepared to design a system and a proposal rather than to start from scratch.
Financing & Incentive Questions
Early financing, incentive and payback questions handled to your rules and captured for the consultant, so a price-sensitive homeowner is nurtured toward the sit rather than lost on the call.
Marketing-Source Tracking
Where the lead came from captured on every call, so you can see which ads, referrals and channels produce consultations and installs rather than guessing at expensive spend.
Reschedules & Long-Cycle Follow-Up
No-shows, reschedules and follow-up across a long sales cycle handled so expensive leads do not fall through the cracks between first call and signed contract.
We Book Consultations Into Your Calendar and Feed Your CRM
A solar answering service that hands you messages is a slow leak in your most expensive funnel: the lead cools while the message waits, and speed-to-lead was the whole point. Live answering qualifies and books the consultation while the homeowner is engaged, and gets the lead and its detail into your CRM so nothing costly falls through across a long cycle.
So we work in the system you run. Solar installers we speak to use a CRM like Salesforce, HubSpot, JobNimbus or a solar-specific platform, and agents can create the lead, book the consultation and attach the roof, usage, financing and source detail directly. Where you keep it simpler, the handoff is built around your calendar and lead sheet so every paid lead is captured and booked.
- Consultations booked and leads created live in Salesforce, HubSpot, JobNimbus or your platform
- Marketing source attached to every lead, so you can measure what converts to installs
- Roof, usage and financing detail attached so consultants arrive ready to design and sell
- A plain email and text handoff where you would rather not grant CRM access
Related services
Build a complete support program
Frequently asked questions
Why does answering live matter so much for solar?
Because solar leads are among the most expensive in home improvement and the sale is consultative — the first step is a sat consultation, and a lead that never becomes one is marketing spend wasted. A homeowner comparing installers books the consultation with whoever answers and sounds credible, so a call to voicemail loses a lead worth thousands to a competitor. Answering live and booking the consultation protects the expensive lead and turns it into a productive appointment, which is where the return comes from.
How do you qualify a solar lead?
Against your rules, capturing what a consultation depends on: home ownership, roof suitability, energy usage, financing interest and buying stage. A solar consultation is expensive to run and a consultant's time is scarce, so a homeowner who does not own their roof, cannot finance, or is only curious wastes a slot a qualified lead needed. Agents capture enough on the first call to qualify and prepare the consultant, so the appointments that get booked are the ones worth running.
Will consultations land in our CRM?
Yes. Agents work in your CRM to create the lead, book the consultation, and attach the roof, usage, financing and source detail, with confirmations and reminders that protect the sit rate. If you run a simpler setup, the handoff is built around your calendar and lead sheet. Across a long solar sales cycle, keeping every lead and its detail in your system is what stops expensive leads falling through the cracks between the first call and the signed contract.
Can you track which marketing produced the lead?
Yes, on every call. Agents capture the source — the ad, the campaign, the referral, the channel — so you can see which spend produces consultations and installs rather than just calls. In a business where lead generation is a major cost, knowing which channels actually convert to installed systems lets you scale the marketing that works and stop funding the marketing that does not, which often matters as much as the consultations saved.
What does a solar answering service cost?
It follows the coverage rather than a published rate. The variables are lead volume, the hours you want covered, how much is qualification and booking versus long-cycle follow-up, whether agents work in your CRM, and whether you need bilingual coverage. Given how expensive solar leads are, the program usually pays for itself on the consultations it saves; we scope it against your actual lead pattern and quote per program.
TESTIMONIALS
Our trusted clients
As we expanded from Europe into North America, we knew customer service and technical support would be critical to success. We were impressed to learn Global Empire was handling support for a market leader. After working with them, it’s clear why — their service sets the standard.
One of our members struggled with registration and called our toll-free number. The Global Empire agent remained calm, extremely helpful, and professional throughout a long troubleshooting process. Because of that call, the customer remained loyal — and that is a huge asset.
Global Empire is over-delivering on SPH and sales targets. Their performance has helped us reduce acquisition costs significantly, and they have proven to be the missing link in our growth strategy.
Answering Services for Other Trades
How the same 24/7 coverage is run for the trades whose call patterns look like yours.