Tree Service Answering Service | 24/7 Storm and Hazard Intake
Arborists & Tree Care Companies
Tree work has two speeds: the scheduled trimming and removal that fills a normal week, and the storm night when a limb is on a roof, a trunk is across a driveway, and every homeowner in the county is calling every tree company at once. The emergency calls are the profitable ones and the ones that vanish fastest, because a tree on a house does not wait for a callback.
Global Empire Corporation answers tree service calls live, in your company name, booking estimates and scheduled work into your calendar, and triaging the storm and hazard calls against your rules, capturing the access, hazard and equipment detail your crew needs before a truck and a bucket roll into a dangerous situation.
- Storm and emergency removal calls triaged live against your rules, not left on a machine
- Post-storm surge coverage so the county's emergency work does not all go to a competitor
- Estimates and scheduled trimming and removal booked into your calendar
- Hazard, access and power-line detail captured before a crew is dispatched
- 1.1B+
- Transactions Processed
- 11+
- Contact Centers Worldwide
- 27
- Service in 27+ Languages
- 35.5k+
- Over 35000 Happy Employees
- 10M+
- New Customers Acquired
The Storm Night Is When the Year's Best Jobs Arrive at Once
A tree service makes a large share of its revenue in the compressed windows after a storm, when hazard removals, emergency clears and insurance-driven work all land in the same forty-eight hours. That is exactly when your crews are flat out and your office cannot answer, and the jobs you miss are not trims — they are the emergency removals that pay the best and that a competitor books the moment your line goes to voicemail.
Hazard is the other reason the call matters. A tree or limb on a house, a line, or a car is a safety and liability situation, and the intake has to capture what is actually happening — what the tree is on, whether anyone is in danger, whether a power line is involved — so the right crew and equipment are sent and nobody is dispatched blind into a hazard.
For arborists, tree removal and tree care companies
What Our Agents Do on a Tree Service Call
Storm & Hazard Triage
A tree or limb on a house, a car or a line is classified against your rules and captured with what it is on, whether anyone is at risk, and whether power is involved, so the right crew and equipment are sent.
Power-Line Safety Scripting
A caller reporting a tree on or near a power line is told not to approach it and to contact the utility and emergency services, and your on-call contact is notified, because this is the one script that has to be exact.
Estimate Booking
Trimming, removal and assessment estimates booked into your calendar with the property, tree and access detail your estimator needs to quote without a wasted trip.
Access & Equipment Detail
Gate widths, overhead lines, structures near the tree and where a crane or bucket can set up captured up front, so the crew arrives able to do the work rather than to reschedule.
Scheduled Work & Follow-Up
Booked removals, stump grinding and cleanup scheduled and confirmed, with reschedules handled so the calendar stays full through the normal weeks.
Insurance & Documentation Intake
Storm-damage and insurance-driven work captured with the detail and photos-requested notes your office needs, so a claim job is set up right from the first call.
We Work In Your Schedule and Follow Your Dispatch Rules
An answering service that only takes messages is worse than useless on a storm night, when your office is overwhelmed and the emergency jobs need dispatching, not filing. The point of answering live is to get the hazard captured, the crew dispatched and the estimate booked while the customer is still on the line, not to hand you a pile of callbacks in the morning.
So we work in the system you run. Tree companies we speak to use Jobber, Arborgold, SingleOps or a job-based scheduler, and agents can create the customer, book the estimate or job, and flag emergencies for immediate dispatch against your rules. Where you would rather keep it simple, the handoff is built around your calendar and on-call rotation.
- Estimates and jobs booked live in Jobber, Arborgold, SingleOps or your scheduler
- Emergency and hazard calls flagged for dispatch by phone then text, following your rotation
- Access, equipment and hazard detail attached to the job before a crew is sent
- A plain email and text handoff where you would rather not grant system access
Related services
Build a complete support program
Frequently asked questions
How do you handle the surge after a storm?
By planning it before the weather, not scrambling during it. We agree what triggers surge coverage, how hazard calls are prioritised over routine estimates, what agents may promise about timing when every crew is committed, and how emergencies are dispatched. Tree services make a large share of their year in these windows, so the program is built for the storm night rather than the quiet week, because that is the night the best jobs arrive and vanish.
What happens if a tree is on a power line?
Agents follow a fixed safety script: the caller is told not to approach the tree or the line and to contact the utility and emergency services, and your on-call contact is notified immediately. Diagnosing or promising a response on a live-line situation is not something an intake agent does. This is the one script on a tree desk that is delivered word for word, because getting it wrong is a safety and liability failure, not just a service one.
Will estimates and jobs land in our system?
Yes. Agents work in your scheduling software to create the customer and book the estimate or job where it will be worked, with the access and equipment detail attached, and flag emergencies for immediate dispatch against your rules. If you run a simple calendar, the handoff is built around it. The goal is that the emergency you captured at midnight is already dispatched and the estimate you booked is already on the calendar.
Do you capture the detail our crew needs to quote and work?
Yes, because a wasted trip is expensive in this trade. Agents capture the tree, the property, gate and access widths, overhead lines, structures near the tree, and where a crane or bucket can set up, so your estimator can quote and your crew can work without arriving to discover the job cannot be done that day. The intake is built from what your crews actually need to know before they roll.
What does a tree service answering service cost?
It follows the coverage rather than a published rate. The variables are call volume and how sharply it spikes with storms, the hours you want covered, how much is estimate booking versus emergency dispatch, whether agents work in your scheduling software, and whether you need bilingual coverage. We scope those against your real call pattern and quote per program.
TESTIMONIALS
Our trusted clients
Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.
Answering Services for Other Trades
How the same 24/7 coverage is run for the trades whose call patterns look like yours.