Staffing & Recruiting Firms
Staffing & Recruiting BPO Services | Support for Staffing Firms
A staffing firm's phone rings from two directions at once — candidates chasing placements and clients needing roles filled — and the speed of the response decides both sides of the business. A candidate who is not reached goes to another agency, and a client whose order sits unanswered fills it elsewhere, so the recruiting desk that cannot keep up with the phone is losing revenue on both ends.
Global Empire Corporation runs candidate care, client support and after-hours coverage for staffing and recruiting firms — screening and scheduling candidates, taking and qualifying job orders, and covering the shifts a 24/7 staffing operation runs, so your recruiters spend their time placing rather than fielding calls.
- 1.1B+
- Transactions Processed
- 11+
- Contact Centers Worldwide
- 27
- Service in 27+ Languages
- 35.5k+
- Over 35000 Happy Employees
- 10M+
- New Customers Acquired
Speed on Both Sides Is the Whole Staffing Business
Staffing is a two-sided race: the firm that reaches the candidate first places them, and the firm that responds to the client's order fastest fills it. Recruiters are the bottleneck, because the same people who should be building relationships and closing placements are answering routine calls, screening, scheduling and confirming, and every hour on the phone is an hour not spent placing.
The clock is unforgiving in high-volume and industrial staffing, where orders and no-shows happen around the clock and a shift that goes uncovered at 4am is a client relationship damaged by morning. Coverage that matches how a staffing operation actually runs — not a nine-to-five desk — is what keeps both candidates and clients from drifting to a competitor who answered.
- Candidate screening, scheduling and confirmation handled so recruiters spend their time placing
- Client job orders taken and qualified live, so an order is worked rather than missed
- After-hours and overnight coverage for the shifts and no-shows a 24/7 staffing operation runs
- Both sides of the desk answered fast, so neither candidate nor client drifts to a competitor
For staffing agencies, recruiting firms and RPO providers
Staffing Support Services We Deliver
Candidate Screening & Intake
First-line candidate screening against your criteria, capturing the detail your recruiters need so they engage qualified candidates rather than sorting a pile.
Interview & Placement Scheduling
Interviews, assignments and start-date logistics scheduled and confirmed, with the reminders that reduce the no-shows that cost placements.
Job Order Intake
Client job orders taken and qualified live with the role, requirements and urgency captured, so an order is actionable the moment a recruiter picks it up.
After-Hours & Shift Coverage
Overnight and weekend coverage for the shift confirmations, call-offs and no-show replacements a 24/7 staffing operation runs on.
Redeployment & Check-Ins
Assignment check-ins and redeployment outreach that keep placed candidates working and available, protecting the revenue already on the books.
Client & Candidate Support
General client and candidate questions handled in your name, so both sides reach a person rather than a voicemail and the relationship holds.
How a Staffing Support Program Runs
From codifying your screening criteria to covering the overnight shift board.
Scope & Screening Criteria
We agree your candidate screening criteria, job-order qualification rules and what agents may confirm or dispatch, so both desks run to your standards.
Systems & ATS Access
Agents are set up in your applicant tracking and scheduling systems, so screening, orders and confirmations land where your recruiters work.
Process & Compliance Training
Training on your roles, your markets and the employment-screening rules that apply, so intake is accurate and compliant from the first call.
Pilot & Calibration
Launch on a defined desk or shift with daily review, calibrating screening and order quality before the whole operation moves.
Scale & Coverage
Expand across desks and into the overnight coverage a staffing operation needs, so both candidate and client sides are answered whenever they call.
Related services
Build a complete support program
Frequently asked questions
Can agents screen candidates to our standard?
Yes, against criteria you set. Agents run first-line screening on your questions and requirements, capture the detail your recruiters need, and pass qualified candidates through while filtering the rest, so recruiters engage placeable candidates rather than sorting a pile. Anything requiring recruiter judgement is flagged rather than decided. The screening is only as good as the criteria, so we document them with you before launch and calibrate during the pilot.
Do you cover the overnight shift board?
Yes, and for high-volume and industrial staffing it is often the main reason to outsource. Shift confirmations, call-offs and no-show replacements happen around the clock, and a shift uncovered at 4am is a damaged client relationship by morning. Agents handle the overnight board against your rules and escalate what needs a recruiter, so the operation is covered when it actually runs rather than only during office hours.
Will orders and candidates land in our ATS?
Yes. Agents work in your applicant tracking and scheduling systems to log job orders, candidate screening and confirmations where your recruiters work, so nothing is rekeyed and an order is actionable the moment a recruiter opens it. If you run a simpler setup, the handoff is built around it. The goal is that the two-sided flow of candidates and orders is captured live rather than piling up as callbacks.
How is candidate and employment data handled?
With the controls employment data requires: defined access in your systems, screening, a clear position on where data is processed and stored, and compliance with the employment-screening and privacy rules that apply. Staffing touches sensitive personal and background information, so the handling is disciplined. Confirm the specific screening and privacy obligations in your markets with your own counsel, and we build the program to them.
What does a staffing answering and support program cost?
It follows the coverage rather than a published rate. The variables are call volume across both desks, the hours you need — after-hours only or full round-the-clock shift coverage — how much is screening and order intake versus general support, whether agents work in your ATS, and whether you need bilingual coverage. We scope those against your operation and quote per program.
TESTIMONIALS
Our trusted clients
With so much outsourcing in the answering services space, it was a relief to find a provider that is truly efficient. The pricing is excellent, onboarding was smooth, and our clients were far happier speaking to a live operator instead of voicemail.
We have partnered with Global Empire for over 15 years and they remain a crucial part of our 24/7 operations. They support multiple sites across states, and we couldn’t be happier with their service, reliability, and long-term consistency.
Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
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