White Label Partnerships
White Label Call Center Services | Outsourced Support Under Your Brand
White label call center services let you offer full contact center capability under your own brand without building, staffing, or managing the operation. Your clients experience your company; the delivery runs on ours.
Global Empire Corporation supports agencies, software vendors, staffing firms, and smaller BPOs with trained agents, established quality processes, and reporting you can present as your own.
- 1.1B+
- Transactions Processed
- 11+
- Contact Centers Worldwide
- 27
- Service in 27+ Languages
- 35.5k+
- Over 35000 Happy Employees
- 10M+
- New Customers Acquired
Your Brand in Front, Our Operation Behind
Agents answer in your company name, follow your scripts and escalation rules, and work inside your systems or ours. Customers have no reason to know a partner is involved, because from their side there is no difference.
You keep the client relationship, the commercial terms, and the account ownership. We supply capacity, supervision, quality assurance, and reporting built so it can be handed to your client with your name on it.
- Agents trained on and answering in your brand
- Reporting delivered in a form you can pass straight to clients
- Confidentiality and non-solicitation terms agreed before launch
- Capacity that scales with your book rather than your hiring
For agencies, software vendors, staffing firms, and BPOs
What You Can Offer Under Your Own Brand
Inbound Customer Support
Branded voice, email, and chat support handled by agents trained on your client's product.
24/7 Answering & Overflow
After-hours and overflow coverage so your clients are never told to call back tomorrow.
Technical Support
Tiered troubleshooting with clear escalation paths back into your own specialists.
Outbound & Lead Follow-Up
Speed-to-lead calling, qualification, and appointment setting under your brand.
Back Office Processing
Data entry, order processing, claims, and documentation handled behind your service.
Multilingual Coverage
Extend your client offering into languages your own team does not currently cover.
Seasonal Surge Capacity
Absorb your clients' peak periods without permanent headcount on your payroll.
Quality & Reporting
Call monitoring, scorecards, and dashboards produced in a client-ready format.
How a White Label Partnership Runs
From first conversation to a branded program your clients can rely on.
Scope & Commercial Terms
We agree which services you will offer, the volumes involved, and the commercial structure — including confidentiality and non-solicitation.
Brand & Process Build
Scripts, tone, escalation rules, knowledge base, and quality scorecards are built to your brand rather than adapted from a template.
Systems & Access
We work inside your platforms or provide ours, with the integrations and access controls the program requires.
Pilot Launch
Launch on a defined scope with daily quality review, so problems surface before your clients ever see them.
Scale & Report
Expand where quality holds, with client-ready reporting you present under your own name.
What to Settle Before You Resell Contact Center Services
A white label arrangement lets an agency, consultancy, software company or telecom provider offer contact center services under its own name without building an operation. It works well when three questions are settled at the start, and awkwardly when they are left until a client is unhappy. The first is who owns the client relationship. In a true white label model the client contracts with you, is invoiced by you and deals with your people; the delivery partner stays invisible. That needs to be reflected in how agents introduce themselves, which email domains and phone numbers are used, how reports are branded, and what happens if a client asks to visit the operation.
The second is who is responsible when something goes wrong. Your client will hold you to the service levels in your contract with them, so the commitments you receive from your delivery partner need to match or exceed the ones you give. Align definitions as well as numbers: a service level measured over a month by one party and by interval by the other will cause a dispute eventually. Agree how incidents are communicated, since your client should hear about a problem from you, promptly, with a cause and a remedy, not discover it for themselves.
The third is commercial. Decide whether you are reselling at a margin on a per-hour or per-contact rate, packaging the service into your own fixed-price product, or earning a referral fee while the partner contracts directly — each suits a different business and carries different risk. Understand minimum commitments and how they flow down, because a minimum you have accepted but not passed on becomes your cost in a quiet month. And confirm the non-circumvention and data-ownership terms in both directions. Partnerships built on clear paper tend to last, and in this model longevity is where the value accumulates.
- Decide who owns the client relationship, and brand every touchpoint accordingly
- Back-to-back service levels with matching definitions, not just matching numbers
- Choose between margin resale, packaged pricing and referral, knowing the risk of each
- Settle minimum commitments, non-circumvention and data ownership in writing
Related
Explore the rest of the partner program
Frequently asked questions
Will our clients know the work is outsourced?
Not from the interaction. Agents answer in your brand, follow your scripts, and work to your escalation rules. Whether you disclose the partnership commercially is entirely your decision and we follow whatever position you take.
Who owns the client relationship?
You do. You hold the contract, the commercial terms, and the account. Non-solicitation terms are agreed in writing before launch so there is no ambiguity about it.
Can agents work inside our existing systems?
Yes. Agents can work in your CRM, helpdesk, and telephony, or we can provide the stack if you would rather not extend licences. Access controls and data handling are defined during the systems stage.
What volume do we need to start?
Programs range from a single shared-capacity queue to dedicated teams. The right starting point depends on your contact volume, hours, and how specialised the work is — that is the first thing we scope.
How quickly can a branded program launch?
A straightforward inbound or answering program can launch in weeks. Technical support, regulated work, and deep system integrations take longer, because knowledge base and training quality determine whether your clients notice the difference.
How is quality controlled when it carries our name?
Call monitoring, written scorecards, and calibration sessions run from day one, with daily review during the pilot. You receive the same quality data we work from, in a format you can hand to your client.
TESTIMONIALS
Our trusted clients
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
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