Hire Telemarketers Who Can Close on the Call
Telemarketers
A telemarketer is paid to finish something. The cold caller's job ends at a first conversation; the telesales agent's job ends at a sale, a renewal, an upgrade or a clear no. That changes who you hire and how you train them: product knowledge, objection handling and the discipline to confirm what the customer actually agreed to.
Global Empire Corporation staffs supervised telemarketers and telesales agents for B2C and B2B programs. You own the offer, the pricing authority and the script's commitments. We own recruiting, training, dialer compliance, call review and coaching, and we replace anyone whose calls do not meet the standard.
- Do-not-call screening and calling windows enforced at the dialer
- Scripts, offers and disclosures approved by you before launch
- Recorded calls with sales confirmation reviewed against the script
- A named supervisor accountable for quality, not just conversion
- 1.1B+
- Transactions Processed
- 11+
- Contact Centers Worldwide
- 27
- Service in 27+ Languages
- 35.5k+
- Over 35000 Happy Employees
- 10M+
- New Customers Acquired
A Telesales Seat Carries Your Brand's Promises
Every telesales call ends with a commitment made in your name, which means every call is a potential complaint if the agent overstates the offer, skips a disclosure or rushes the confirmation. The agent is not the only safeguard; the operation around them is.
Our telemarketers work with scripts and disclosures you approve, on a dialer configured with our compliance practice: do-not-call screening, consent capture where your program requires it, and calling windows enforced at the dialer rather than left to the agent. Calls are recorded and reviewed so sales are confirmed, not assumed.
Telesales programs
What telemarketers are hired to sell
Direct consumer sales
Selling a defined offer to consumers who have opted in or engaged, with the disclosures and confirmation your program requires.
B2B telesales
Selling subscriptions, supplies or services to businesses by phone, where the buyer expects a knowledgeable conversation, not a pitch.
Renewals and upgrades
Calling existing customers about renewals, add-ons and plan changes, where retention and account value matter more than new volume.
Warm lead conversion
Calling inquiries, quote requests and abandoned carts while intent is fresh, and converting them on the same call.
How a Telesales Team Is Hired and Launched
From offer to live calls, with the controls that protect your brand in place first.
Define the offer and the agent's authority
What can be sold, at what terms, which discounts the agent may give, and what must be escalated. Ambiguity here becomes complaints later.
Approve scripts and disclosures
Opening, disclosures, objection responses and the confirmation wording are written and approved before any agent dials.
Train and certify the telemarketers
Agents learn the product and rehearse the full call, then pass a scored mock call before they are given a live list.
Review, coach and confirm
Sales are verified against recordings, calls are scored every week, and coaching focuses on the gap between what was sold and what was scripted.
Conversion Without Confirmation Is a Liability
A telesales program that measures only conversion will get conversion, including sales the customer does not remember agreeing to. Those come back as cancellations, chargebacks and complaints, and they cost more than the sale earned.
The fix is to treat confirmation as part of the sale. The agent restates what was agreed, the recording proves it, and quality review samples sales specifically, not just random calls. Conversion measured after cancellations is the number that tells you whether the telemarketing is working.
- Measure net sales after cancellations, not gross conversion
- Sample recorded sales for review, not just random calls
- Script the confirmation as carefully as the pitch
- Coach on disclosures skipped, even when the sale was made
Related services
Build a complete support program
Frequently asked questions
What is the difference between telemarketing and cold calling?
Cold calling works a list to a first conversation or meeting. Telemarketing and telesales sell, renew or upgrade on the call itself. The second needs deeper product training, a defined pricing authority and a confirmation step, which is why we staff and supervise the two differently.
Do you handle B2C and B2B telesales?
Yes. B2C programs carry more consumer disclosure and consent requirements; B2B programs need agents who can hold a knowledgeable conversation with a business buyer. Agents are trained for the program they work, not moved between the two.
How do you handle do-not-call and consent?
Do-not-call screening, consent capture where your program requires it, and calling windows are enforced at the dialer. Your legal team should confirm the obligations that apply to your offer and audience; we build the program to the requirements you set.
What drives the cost of hiring telemarketers?
The number of agents, dedicated or shared staffing, calling hours, B2C or B2B, the complexity of the product and whether pay includes a performance element. We scope against your offer and targets rather than quoting a rate first.
Can telemarketers work our CRM and payment process?
Yes, with access scoped to the role. Where payments are taken on the call, the process has to meet your payment security requirements, and that is designed before launch rather than after.
TESTIMONIALS
Our trusted clients
Global Empire is over-delivering on SPH and sales targets. Their performance has helped us reduce acquisition costs significantly, and they have proven to be the missing link in our growth strategy.
I can’t believe we didn’t use Global Empire sooner. Since joining, our order accuracy improved, wait time is virtually gone, and customers receive their orders correctly and on time. This partnership has had a major impact on our national pizza business.
Because of their experience in the energy industry, Global Empire has become a valued marketing partner. Their call center solutions help us acquire customers, retain them, and provide quality service after the sale — 24 hours a day.