Back Office refers to the side of your operations that are not customer-facing. These critical tasks are the backbone of any efficiently run operation, helping increase productivity, boost cost savings, and improve customer loyalty.
With back-office support, you can better manage important parts of the customer relationship by maintaining their records and other information in a timely and organized manner.
Being one of the top back-office support companies, we ensure impacting the performance of your organization. Daily, massive amounts of data are generated by transactional operations such as order fulfillment, application processing, transaction processing, invoicing, and collection, all of which need efficient back office solutions. We are a market leader in enabling many worldwide companies and organizations with high-quality back office BPO services that increase company efficiency and bottom-line growth.
Our team of experienced agents provides skilled, discreet, and critical care solutions as part of our back-office operations processes. Skilled in B2B and B2C best practices, Global Empire agents will provide 24/7 back office support for your customers, including:
Our back office solutions provide end-to-end operational efficiencies, cost reduction, and consolidation of business results.
We are one of the leading back office supports outsourcing companies, having experience working with retail chains and consumer brands across all key categories. Our key back office support extends to supply chain, modern customer service, HR Optimization (HRO), revenue management, and Smart Analytics for retail.
Our back office support services involve smartly integrating analytical tools, techniques, and models into all our processes. This will continually enhance our clients' worldwide operations. We enhance technology and process processes using embedded analytics to provide focused solutions, targeted interventions, and agility as a part of top back office support services.
Our approach maximizes productivity across regions by consolidating processes and rationalizing IT systems. Leverage the outcome-driven process management transformation enabled by our value-added tools and technology as a part of back office support solutions that implement best practices and process benchmarking across business units.
Our worldwide delivery network is 'best-in-class and quickly growing, including North America, Europe, Asia-Pacific, and Africa. We ensure tight integration, the appropriate skills and cultural compatibility, and risk mitigation through our diverse and balanced delivery methods, such as onshore, near-shore, and offshore.
We provide back office support solutions across multiple languages, including English, French, Spanish, Dutch, Arabic, Hebrew, Portuguese, German, Greek, Italian, Russian, Swedish, and many others.
Allow our staff to prioritize your customers and give you the specialized expertise you need to guarantee your customers get the greatest possible experience with your business.
There are times when hiring an internal employee to fulfill a short-term project need is not financially feasible. This is where Global Empire fits in as the perfect short-term solution. Whether you need quick documentation or data entry for a limited-time campaign, our team is available to work with you to step in and quickly finish the job. What could be easier? We are more than happy to serve as a complement to your existing team and assist you with those extra tasks your team does not have time to handle for as long – or as short – as you need us.
With over two decades of experience and skill in providing global outsourcing services, we guarantee that our value-added consultations offer the most appropriate solutions to your business challenges.
We have significant industry expertise, resources, experienced people, systems, strategies, and procedures in place to guarantee company continuity in the event of a disaster.
We offer comprehensive, tailored services across critical business activities and industrial verticals, guaranteeing job completion on time.
Our back office specialists have extensive skills to improve your project by scaling services according to project needs and ensuring your project continues without delays.