24/7/365 Days a year World Class Customer
Experiences anywhere in the world


For over 20 years, Global Empire Corporation has managed interactions at every point in the customer lifecycle in every major segment of the industry. Over 3,000 agents support a combined telecommunications subscriber base of over 200 million customers and 75 million interactions annually.

Telecommunication businesses once enjoyed monopoly-like status, but new competitors are entering the market. Survival carries new requirements such as upgrading IT infrastructure while delivering quality service and managing all the data flowing through connected devices.

Global Empire Corporation will help in the understanding of these shifts. We were at the vanguard of the digital transition, with a significant customer list of telecom, tech, and SaaS enterprises. We have watched customer care concerns grow more sophisticated, and in managing them, we have assisted companies in building the type of customer experience that promotes user loyalty.

  • Reputation and risk management
  • Competitive business improvement strategies
  • Brand building and increased revenue through expanded customer experience (CX)
  • Improved customer administration practices
  • Technical support and improved technologies for your company

B2B And B2C Solutions for Today

We manage over 12,000 business accounts ranging from home-office to small businesses, to enterprise customers, and manage the handling, processing, and management of over 100,000 orders per month and are the experienced experts in:

  • Customer care
  • Technical support
  • Back-office processing support
  • Complex fallout orders
  • Order management
  • Workflow management
  • Port center management
  • Account management
  • Provisioning

Global Empire Corporation offers industry experience, and customized solutions to our clients for customer service needs, including voice, live-chat support, social media support, email support and more. Should your company need a custom-built solution to serve your customers better, our development team will work with you to help create it.

Customer Acquisition

With our support expertise, we make the process of customer acquisition simple and seamless for your telecommunication business.

  • Order taking & fulfillment
  • Contract management
  • Lead generation
  • Outbound sales
  • Sales analytics
  • Cross-selling and up-selling

Sales & Contracts Administration

Boost and maintain your telecommunication sales with our effective CX and database support.

  • Sales
  • Pricing and contract preparation
  • Order taking
  • Ordering support


Maintain optimum operational efficacy with our analytical tools and skilled workforce.

  • Customer Service
  • Logging and monitoring service requests
  • Churn reduction
  • Usage analytics
  • Collection
  • Detailed reporting and analysis

Order Provisioning & Order Management

Our order management system for telecommunication businesses is designed to monitor and track a product from its origin to its destination without any hassle.

  • Delivery process creation for new product and services
  • Order provisioning
  • Technical validation and support
  • Order Tracking
  • Rejected Order Tracking
  • Multi-Vendor Tracking
  • Order Management
  • Billing
  • Data Management

Take advantage of the Telecommunications customer support solutions we offer, including:

  • Billing support
  • Collections
  • Customer care
  • Equipment troubleshooting and repair
  • New customer acquisition
  • Pre- and post-sales support
  • Product sales
  • Retention
  • Technical support
  • Upselling and cross-selling

How Can Global Empire Corporation Make a Difference?

Value-added consultation

With over two decades of experience and skill in providing global outsourcing services, we guarantee that our value-added consultations give the most appropriate telecommunications customer service solutions to your business challenges.

Strategizing Business Continuity

We have vast expertise in working with telecommunication services as we offer resources, professional individuals, systems, strategies, and procedures to guarantee company continuity in a disaster.

Customized Services from Start to Finish

We deliver comprehensive, tailored telecommunication customer support services across critical business operations and industrial verticals, assuring assignments are completed on time.

Deliverables that are Scalable and On-Time

Utilize our established skills to scale up services in response to changing needs, assuring project continuity and completion on schedule.

Our telecommunication customer support solutions provide the most business value by combining the finest of technology, analytics, domain, and operational experience, enabling our customers to achieve cost reductions and successfully execute sustainable growth plans.

Reach out to us today to discuss your needs and discover the Global Empire Corporation difference.

“In the world of Internet Customer Service, it’s important to remember
your competitor is only one mouse click away.”