Outbound Call Center Services

Outbound Call Center Services

Global Empire is one of the leading outbound support services providers that enable businesses to communicate with customers proactively. Our experts in the outbound center have a knack for leveraging customer connections to bring value to the business. Your global business can use our outbound call center services as standalone assistance or in combination with some or all our existing call center services, including incoming voice assistance and technical support.

We have a centralized department for fielding phone calls from existing and prospective clients. Create a great connection with the prospective client or mark your brand in people's minds with our outbound call center service. We provide your business with the customer contact center who communicates with them through a call and retain their details for future communications.

Global Empire Corporation's specialized agents work solely on your project and use customer-specific training to contact customers and prospects on your behalf. When you have several outgoing calls in a row, we alleviate monotony throughout all the calls. Our outbound services agents are proficient, and each of them has extensive knowledge in sales calls and telemarketing. Only the most capable and well-qualified candidates will be put in charge as a part of your outbound call center solutions.

Most of our outgoing and outbound support services are geared towards small and medium-sized enterprises since these firms may quickly feel the benefits of expansion. Choosing our outbound call center services will give you access to top-quality professionals who comprehend and use various telemarketing-related ideas to help boost your business.

Additionally, we conduct direct sales calls to prospective clients’ post-lead-generating calls. Our multilingual outbound contact centers ensure that our outbound executives properly explain each product and service to all clients in their native languages. It enables us to provide accurate sales results to our customers that outsource their sales to us.

Why Choose Global Empire for Outbound Call Services

Outbound call center services at Global Empire Corporation will deliver knowledgeable, experienced representatives to meet a range of business operating principle demands. Whether you want outgoing contact center help for high-volume, scheduled sessions or a long-term solution for your outbound call center services, we provide everything you need. With us, you are assured of top-quality outbound call center outsourcing tailored to your business needs. Technology is at the forefront of our outbound call center services solution, where we integrate the best software and data management standards.

You have professionally trained operators functioning in a call center suite on the human front to drive success over an outbound call.

Driving Conversions

Focused customer service personnel can use outbound call center services to identify new consumers who are receptive to a certain sales process, enabling them to proceed through the process in a smooth and informed manner.

Customer Retention

Customer connections are strengthened via proactive communication regarding new products, loyalty programs, special deals, and frequent flyer programs, among other things.

Generating Lead

Drive lead generation where we help you contact prospective consumers or clients to tell them about their different products and services and generate interest and awareness in those offers.

24X7, 365 outbound Days

Access our 1000+ outbound customer support services that cover all region time needs based on the business quarter. Additionally, we provide flexible network infrastructure, ISO-certified corporate security, and business continuity with a call center for outbound calls.

Build your brand

Helping others by communicating in a good, professional manner is one of the finest methods to generate business. With our outbound call center services, reach your customers with a purpose at a distant location and leave your brand mark in customers' minds.

Our Outbound Call Center Service Offerings


Customer surveys can be used in conjunction with internal market research to ascertain current mood, expectations, and difficulties.

Appointment Scheduling

While your sales staff concentrates on converting leads and preparing presentations, a third party may be retained to contact targets or prospective leads and persuade them to schedule an appointment with your salespeople.

Tele-Sales Outsourcing

Instead of following a rigid script, our employees are educated to be adaptive and adaptable in meeting the goals of your sales campaign, as they will need to do if your marketing plan changes.

Market Research

An outbound contact center representative does market research to understand their consumers and competitors better. Market research may help enhance the message, and sales representatives can craft more successful sales presentations.

Scheduled Callbacks

Leverage our automated technologies and live agent help to assist you in maintaining open lines of communication. Scheduled callbacks are a part of our outbound call center services that help demonstrate your commitment to your clients.

Driving better business results by outsourcing outbound call center services

With us by your side, you'll get specialized multichannel assistance 24 hours a day, 7 days a week, 365 days a year. All inquiries are tracked and documented by us for future reference with the outbound call center services. Our supervisors check the response quality regularly, and you may do the same after outsourcing to us. Our rigorous training programs ensure that our outbound Indian workers are well-versed in achieving your objectives.

At Global Empire Corporations, our high-quality infrastructure ensures that the likelihood of a system failure is virtually low and that we always provide a high-quality outsourced service. With us, you won't have to worry about customer support and can instead concentrate on your main business.

Believe it or not, making outbound calls isn't always as straightforward as easy as it may seem. It takes much knowledge, training, and practice to achieve desired results. Our representatives like their work and have the drive to succeed for your business. Other than our outstanding outbound services, we provide a full-service contact center, including a lot more.

Our Suite of Outbound Services Includes the following

  • Appointment setting
  • Auto loan qualifying
  • 3rd party verification
  • Conference and registration
  • Customer acquisition
  • Database services
  • Direct mail follow-up
  • Education forms and warm transfers
  • Lead generation services
  • Lead qualification and verifications
  • Market intelligence services
  • Market research
  • Order fulfillment
  • Order taking
  • Pre-paid/post-paid ordering and activations
  • Product launches
  • Customer retention and win back
  • Customer satisfaction surveys
  • Customer support
  • Customer care
  • Database enhancements
  • Product registrations
  • Product sales
  • Retain, renewal and loyalty
  • Sales after service
  • Sales support
  • Save programs
  • Telemarketing services
  • Transcription services
  • Up-selling and cross-selling
  • Welcome programs

"After-sales service is more important than assistance before sales.
It is through such service that one gets permanent customers."