Interactive Voice Response

Interactive Voice Response

Interactive Voice Response (IVR) Is About Self-Service

With today's technology, businesses would think that IVR should have evolved to the point of customer acceptance – and even customer loyalty. Unfortunately, while the technology has evolved, many companies who offer the service have not, leading to continued customer dissatisfaction with the IVR experience.

The interactive voice response system enables consumers to contact your company at any time, directly from their phone. If you've ever phoned a bank's or any other business's customer service line, you've almost certainly dealt with an interactive voice response (IVR) system.

At Global Empire Corporation, we are committed to helping businesses leverage interactive voice technology.

We took the time to examine the customer experience with IVR and improve the entire customer experience with custom voice response. Our resources pivot customer needs rather than creating an IVR system that focuses solely on the company's need to funnel customers through the phone menu in a perceived valuable flow.

Hire our automated IVR services that help businesses reduce costs and speed up customer support more than ever before. Our IVR menu structure strategies and scripting will help you improve your customer experiences with your interactive IVR technology. It will help to differentiate between new customers and premium customers to provide better services.

Experience our interactive voice recognition system services sans any human involvement that enables you to handle your company call effectively. Our IVRS (Interactive Voice Response System) automatically starts replying to customer questions and directing calls to appropriate agents. IVR functionality serves as a virtual operator for your company, lending a more professional appearance to your brand!

Creating customized IVR Solution for your Business and Industry

Our team will help you define the optimal customer IVR experience and menu system to ensure customers are not frustrated – but are instead delighted. Use our IVR system call center that provides utmost care and attention that guarantees a smooth user experience. 

In addition, we will help you measure your customer satisfaction with your IVR service and break it down by customer group, reasons for calling, and drop-off and engagement point.

For customized IVR functionality, speak to us about how we can act as your preferred primary IVR provider or as overflow and peak demand backup to your in-house program, contact Global Empire today.

Voice Broadcasting – For Those Critical Alert Messages

Global Empire Corporation offers IVR calling, allowing you to send out thousands of voice calls to communicate time-critical alerts and information. In today’s world, this could be something that may affect your business, your community or even your family.
We offer IVR applications including:

  • Lead generation
  • NACSZ capture
  • Automated surveys
  • Help Lines
  • FAQs
  • Order status

24*7 customer support

Leverage our IVR telephony system to provide your consumers with the option of contacting your company at their convenience. When consumers dial your IVR line, they may choose from a menu of available choices. The IVR software automatically directs calls to the right member of your team based on client inputs.

Personalized greetings

Consumer experience and branding are critical components of every successful company. You can achieve both customer experience and branding with an automated IVR system. You may create customized client welcomes through the IVR menu. An IVR application translates to quick customer assistance, which is a critical component of a positive customer experience and your brand's image in the eyes of consumers.

Amplify employees’ productivity

A significant portion of client inquiries may be handled automatically with the assistance of an intelligent IVR menu. Primary client information such as name, customer identification number, contact information, and so on may be taken care of without any need for agents thanks to IVR calling software's processing capabilities. Everything is already on the support agent's screen when the call is forwarded to them.

Handle large call volumes

IVR offers small support teams to manage a high volume of client calls by handling incoming questions independently and intelligently routing calls to the appropriate person in the appropriate department. For instance, if a client wishes to check the balance of their account alone, this operation may be automated through IVR, avoiding the need to contact support personnel. A cloud-based, best IVR system automates most of the call handling procedure, allowing for the processing of an unlimited number of calls. 

Drive more conversions

IVR may also be an effective sales method. You may utilize the IVR system as a lead-generating channel with live assistance by creating a bespoke IVR menu. You may ask callers a series of questions on your IVR number, and eligible callers can be routed to salespeople. IVR's delicate mix of technology and human touch makes it a one-of-a-kind channel for consumer engagement and lead conversion.

Leverage marketing

IVR is a time-tested marketing technique that may be applied to all stages of the customer journey. IVR may assist with everything from greeting clients and gathering their information to giving support and sustaining connections. Additionally, IVR may be used to gather feedback from consumers with a few taps, allowing them to feel appreciated while providing vital information to help you improve your business.

Other services we offer through IVR services include:

  • Automated attendant
  • Automated collections
  • Broadcast messaging
  • Call recording
  • Call routing
  • Credit card validation
  • Customer account inquiries
  • Customer help line
  • Customer on-hold marketing
  • Deal locater
  • Disaster recovery
  • Integrated IVT
  • Lead generation
  • Name lookup
  • Network queueing – spike handling
  • New product or service announcements
  • Order status review
  • Pre-announcements
  • Priority routing
  • Product or company information
  • Qualifying leads
  • Service level alerts
  • Speech recognition
  • Surveys
  • Take-back and transfer
  • Virtual agents

“Always give people more than they expect to get”