Social Customer Care

Social Customer Care

Leverage your Social Media Presence with Social Customer Care

Maintain your brand, communicate with your customers, and grow your business with our social customer care services. Leverage our scalable, cost-effective, and personalized social media customer care solutions for the 24/7 world of social media.

Today's consumers are astute and expect customized service from brands. Never in history has consumer experience been so freely shared and depended upon by companies worldwide. Our worldwide social customer care solution complements your marketing team by ensuring that all customer interactions are consistent with your brand and on time during and after work hours to support the global community's customers.

Our customized social media care services offer agents and information in the most convenient medium: social media platforms such as Twitter and Facebook. Unlike other CRM strategies, this one relies on agents to identify and react to any customers who have concerns or issues, whether or not a support ticket has been created for them or whether they have contacted the business directly.

Our best social media customer care representatives are well-versed in all the major social media sites. They know the need to maintain discretion, responsiveness, and politeness while dealing with customers on these platforms.

Trust Global Empire Corporation to Monitor Your social media Mentions While Your Team Is Away

While you are on a break or it is a weekend, who responds to the queries on social media? Having social media customer care services to cater to current and prospective users is a must in such cases. Customers and prospects may communicate to and about your business at any time of day or night via social media. Therefore, having social media customer care services can help maintain your company's social media presence.

The escalation procedure is set up in case of unforeseen events that necessitate the involvement of upper management.

How has social media changed customer service?

Social media makes businesses more available to their consumers than ever before, 24 hours a day. Social media customer service does have the potential to provide a significant return on investment, particularly if you outsource social media administration to a third-party firm or commit an employee to content development and account monitoring. Indeed, companies that prioritize consumer interactions on social media platforms are more successful.

Talk to us today about creating a customized approach to social media customer care. We will coordinate with your marketing team to unlock social media growth with customized responses. 

With Global Empire Corporation's social media customer care services, you get the following 

  • Create a social media strategy
  • Create a social media plan
  • Create social media profiles
  • Help launch your social media digital ads using our digital marketing team
  • Monitor and respond to your social media customer inquiries
  • Post and schedule social media posts according to your needs
  • Report analytics to show you how well your social media plan is working
  • Monitor your competitors' social media accounts
  • And more.

Effective Social Media Complaint Management 

We will assist you in achieving the following objectives through the complaint management process.

Customer satisfaction 

We intend to decrease client discontent and, ideally, to increase customer loyalty with effective social media customer service.

Quality assurance

When client input reaches the appropriate departments, we improve the product or service by implementing quality check processes at different levels.

Due to our capacity to monitor each social media platform on your behalf in real-time, we can observe what your consumers are talking about your products, services, and customer support. This unprecedented perspective into your customer's environment enables your business to make real changes and connect in different ways. 

We have experienced brand specialists who analyze your social media platforms and identify interactions and conversations that demand further investigation or direct communication with your team.

“You’ll never have a product or price advantage again. They can be too easily duplicated.
But a strong customer service culture cannot be copied.”