Your business needs to have reliable, uninterrupted, secure IT solutions 24/7, 365 days of the year. Here at Global Empire, providing our clients with the highest level of support worldwide means maintaining the highest quality and state of the art information structure infrastructures.
Our system has all the intelligent call management and routing capabilities of a traditional Intelligent Call Management (ICM) solution, but also utilizes a centralized switch. Our technology architecture is based on the latest IP telephony protocols. Predictive dialers and the inbound ACD are centralized and accessible through an international data network provided by leading telecommunications carriers. This network used multi-protocol label switching (MPLS) to secure our data streams from other customers while providing superior performance and availability.
Your customers need to contact you and have the best customer experience (CX) with your brand. Global Empire Corporation ensures that your business is managing your CX with the best tools, best technology, best people, and the best security and privacy in the industry.
Global Empire Corporation is committed to ensuring that all our clients, their customers, and our employee’s data is safe. We believe privacy and data security are paramount to our business, and have implemented the most stringent security programs based on the recommended standards. Our security protocols are reviewed on a regular basis as part of our best practices to ensure that we are within compliance.
Premier communications network connections and servers with multi-media gateways, and full redundancy.
Centralized ACD platform which integrates all contact centers via VoIP stations
Combination of DNIS, CTI, or call prompting to route calls to the appropriate agent or queue