Call Center Outsourcing Services & BPO Solutions

Outsourcing Service Offerings

Finding the right partner for business process outsourcing services (BPO services) makes all the difference when it comes to building an efficient customer experience ecosystem. Whether your goals include increased sales, leads, customer retention, or bottom-line growth, we are proud to offer our team of industry experts. Outsourcing with Global Empire Corporation not only enables more effective CX but increases the flexibility of your operations. Not to mention, we’ll do it at a fraction of the cost when compared to handling these processes in-house.

Our call center outsourcing services span numerous channels of interaction, including email, live chat, social media, mobile apps, and more. Our experience in countless industries means we can help you determine the most effective BPO solutions for your company. Handling call center services for small businesses or large international brands makes no difference, because our team always works hard to ensure your clients are satisfied. At Global Empire Corporation, we represent your brand so you can focus on other parts of your business.

Some of the main advantages of working with Global Empire Corporation include:

  • Custom service offerings
  • 24/7 availability
  • Multilingual agents
  • Flexible and scalable for seasonal spikes/demand
  • Technology, analytics and reporting
  • Business privacy and security
  • Responsive, efficient and accurate

Inbound Services

Providing your clients with appropriate inbound call center services is a vital component of any customer care department. Suppose you want to avoid the costs associated with maintaining an in-house staff but still offer professional inbound contact center services to your clients.

AI Automation

Gain the advantages of automation, increased agent empowerment, and better contact quality by combining sophisticated cognitive technologies such as artificial intelligence, bots, and language processing intelligence with the power of human touch.

Contact Center Software

We utilize high-performance, cloud-based software to streamline CX interaction and direct customers more efficiency. From call routing to interactive voice response (IVR), we put the most suitable software to work for your business.

Customer Acquisition

Whether it’s inbound or outbound, we focus on growing your client base for the most relevant consumers to consistently improve your bottom line.

CX Analytics

We put data to work by assessing the effectiveness of customer interactions. Consumer attitudes, purchasing behavior, and satisfaction levels all provide actionable insights to constantly enhance our efforts.

Fraud Prevention and Cybersecurity

Working in a digital environment means there are always cyber threats to look out for. We take pride in our ability to protect your brand and your customers’ privacy with advanced security measures and fraud protection services.

Omnichannel Solutions

With our expertise in speeding up omnichannel transformation, we assist retailers in determining the best route forward for their brand's omnichannel adoption, considering the pandemic's effect on all businesses. Each retailer's journey is unique, and achieving the optimal combination of mobile, digital marketing, and CRM channel capabilities is critical.

Outbound Services

Outbound support requires a comprehensive understanding of your business to market effectively. From lead generation to existing client outreach, we act as an extension of your own brand.

Dedicated Customer Service

Effective, ongoing customer support goes a long way in developing brand loyalty. We value your client base like it’s our own and go the extra mile to achieve customer satisfaction.

PCI Compliance

We are certified in compliance with the Payment Card Industry Data Security Standard (PCI DSS) to securely handle credit card information for all types of sales operations.

Office Support

Our back-office capabilities are second to none, providing the foundation for your company’s daily operations. From bookkeeping to data entry, we can handle your processes accurately and help keep your business on track.

Tech Support

Optimize the way you deliver Tech & IT solutions for your customers. We train our team of IT experts according to your operations to troubleshoot and diagnose problems at every turn.

For more than 20 years, we’ve been providing outsourced call center solutions for industry leaders and some of the largest corporations in the world. If you’re interested in learning more about what we can do for your company, fill out our inquiry form to get started.

“Consumers are statistics. Customers are people.”