Corporate Overview

Corporate Overview

Founded in 1999 by a team of experienced professionals who knew that the customer service industry needed to be improved, Global Empire Corporation has always focused on delivering world-class value to companies like yours.

We are a global provider of business process outsourcing (BPO) services with over 3,000 employees. Our mission is to enable and empower our staff to proudly represent our clients’ brands every day, return value to our stakeholders, and create success for our clients.

Answering the demands of global businesses in fiercely competitive markets is not easy, but Global Empire Corporation is a leader in our industry, partnering with clients to reach the goal congruency necessary to deliver the superior customer results they expect.

We serve many of the top names in telecommunications and wireless services, computer hardware, gaming, entertainment, travel, financial services and an ever growing list of other industries.

Our Focus is on Optimizing Your Customer CX

We provide exceptional sales, technical support, customer care and back office functions on your behalf. Our multi-channel approach allows us to create personalized customer experiences and interact with them the way they want to interact with you.

We strive to better understand our clients’ competitive and market challenges so we can play a more effective role as a trusted sourcing partner, building customer loyalty and reducing total cost of ownership though actionable improvement efforts.

  • Today’s technology
  • Empathy and customer caring
  • Customer CX differentiation
  • Customized campaigns
  • Data solutions and analytics

Investing in our People, Technology and Services

At Global Empire Corporation our biggest asset is our people. To say we have the best agents in the business is an understatement. We are proud of our team and we continue to invest in the best training in the industry. We also invest in innovative new services, new technologies and other strategic initiatives – all with the goal of transforming your customers in to your biggest fans.

Our relationships with our clients are healthy, flexible, and full of possibilities. Some of our clients have been our partners for decades. We want to work with you and help you reach your business objectives.

“People don’t care how much you know until they know how much you care.”