eCommerce Call Center Services & Support

No matter what you’re selling or what your eCommerce goals may be, ensuring positive consumer engagement is one of the most critical factors when building brand loyalty among online shoppers. Depending on the size of your business, you may be faced with an extraordinarily high number of support and service requests. Keeping up with these in a timely manner can make or break the confidence that your consumers have in your brand. Successful customer support for eCommerce also includes reacting to trends in the industry and adapting to new strategies in order to meet the changing demands of your customers.

Using data-driven insights and the latest CX technologies, our highly skilled agents will successfully act as an extension of your company, no matter the industry. From inbound to outbound call center services, our multilingual team has experience across all channels of engagement to provide unmatched eCommerce support solutions across the globe. As a PCI-compliant call center, we can even handle incoming orders, process credit cards, facilitate returns, and effectively manage your entire customer experience.

A Full-Service, Omnichannel Approach to eCommerce Support

Our representatives are trained to engage with customers via email, phone, and live chat software to give your customers the personal attention they deserve. No matter what channel of engagement, our experts are ready to effectively serve your clients with care, compassion, and timely responses. In addition, our multilingual team of agents always considers the geographic location of consumers to better serve them in their native language. From customer acquisition to social media management, we train our eCommerce call center services agents to interact with your users in the manner that you prefer, not the other way around.

Incorporating the latest CX technologies with a comprehensive digital strategy allows us to refine your digital presence in the marketplace. We not only analyze your distinct market and competitive environment but utilize customer experience analytics to make operational improvements and ensure complete customer satisfaction.

Advantages of Outsourcing eCommerce Customer Service

Beyond the obvious benefits of saving money, there are countless other reasons you should trust Global Empire Corporation with your eCommerce customer services, including:

• Scalability: Our team is large enough to handle any volume of customer engagement depending on your needs. We offer customized, scalable plans at affordable rates.
• Return on Investment: Our proven strategy as an eCommerce call center is known to pay for itself. There’s nothing more valuable to the growth of your business than happy, satisfied customers.
• Customization: Every business is different and will require a different collection of services. We make sure your budgets are used accordingly and continually serving the needs of your target market.
• You Can Focus on Other Aspects of Your Business: Customer service for eCommerce businesses takes up lots of time and resources that you could be allocating to other parts of your business. Let us take the reins so you can continue to move your business forward.

Why Choose Global Empire Corporation?

At Global Empire Corporation, we take the training of our eCommerce customer service call center employees very seriously, because they are directly interacting with your valued customers. Our goal is to increase sales, satisfy valuable customers, and foster more successful brand engagement overall. With an enthusiastic and compassionate team at your side, you can rest assured you’re outsourcing your eCommerce helpdesk effectively. We take pride in our ability to outperform any in-house call center operation, and we’ll do it for half the price. If you are looking to outsource eCommerce customer service and reap the benefits, today to learn more about how we can work together!