eCommerce Customer Services

eCommerce Customer Services

Your E-Commerce goals are to boost sales, create customer loyalty, and pivot to meet the changing demands of your current and future customers. Our integrated digital program examines the customer journey and experience with your company to create the optimal customer experience. In turn this creates more engagement, more sales, and a higher ROI for your company.

As part of our digital strategy we use the latest social media analytics, data analytics and machine learning to continuously refine your messaging to hit your target market.

Our scalable staffing solution allows companies of all sizes to monitor and engage with customers on social media to boost customer satisfaction, preserve your digital reputation, and increase revenue. As a value added service, our trained representatives engage with customers via email, phone, and chat to give your company the personal edge and your customers the personal attention both deserve.

Fact: ecommerce sales are expected to rise to $891.7 billion by the year 2022, and are expected to rise between 13-15% every year. (Source: eMarketer)

Global Empire Corporation offers the most up to date processes to help manage and grow your customer base, including:

  • Customer acquisition
  • Campaign management
  • Customer maintenance
  • Query management
  • Sales closure and assisted sales
Our technology combined with our digital strategists and representatives will help you refine your digital presence with our expertise in:

  • Website design
  • Digital ad campaigns
  • SEO
  • Membership support
  • Order and credit card processing
  • Product information
  • Refunds and Disputes
  • Customer retention
  • Shipping
  • Omnichannel customer support
  • Competitive market analysis
  • Social Listening
  • Social media

Fact: Millennials and Gen Xers are the biggest online shoppers with 67% of millennials and 56% of Gen Xers preferring to shop online.

We will help you capture that market!

Talk to us today about your eCommerce needs today!

“The goal of a company is to have customer service that is not just the best but legendary.”