eCommerce Customer Services

eCommerce Customer Services

Customer service expectations for e-commerce continue to rise. We live in an era of convenience, where we demand everything immediately! Customer care and the consumer experience have positioned brands and online companies as critical differentiators. 

At Global Empire Corporation, we strive to create unique eCommerce consumer experiences and assist your brand across sectors by using our expertise and insights. Our unique strategy is focused on assembling the best team of enthusiastic Business Specialists for your brand. Your brand is distinctive, as are your consumers. 

Your eCommerce goals are to boost sales, create customer loyalty, and pivot to meet the changing demands of your current and future customers. Our integrated digital program includes ecommerce live chat software that examines your company's customer journey and experience to create the optimal customer experience. In turn, this creates more engagement, more sales, and a higher ROI for your company.

As part of our digital strategy, we use the latest social media analytics, data analytics and machine learning to refine your messaging to hit your target market continuously. Our scalable customer support in eCommerce allows companies of all sizes to monitor and engage with customers on social media to boost customer satisfaction, preserve your digital reputation, and increase revenue. 

Our trained representatives engage with customers via email, phone, and chat as a value-added service to give your company the personal edge and your customers the personal attention with an eCommerce help desk. 

Global Empire Corporation offers the most up to date processes to help manage and grow your customer base, including:

  • Customer acquisition
  • Campaign management
  • Customer maintenance
  • Query management
  • Sales closure and assisted sales

Our technology combined with our digital strategists and representatives will help you refine your digital presence with our expertise in:

  • Website design
  • Digital ad campaigns
  • SEO
  • Membership support
  • Order and credit card processing
  • Product information
  • Refunds and Disputes
  • Customer retention
  • Shipping
  • Omnichannel customer support
  • Competitive market analysis
  • Social Listening
  • Social media

Why Choose us for eCommerce Customer Support?

We are a well-known brand in the eCommerce customer support service industry for a variety of reasons. Utilize our enthusiastic and devoted experts who are committed to providing the finest service possible for each client project, guaranteeing precision and quality. 

Along with collaborating with professionals that have extensive expertise in the customer care service industry, the below are some of the advantages of using our eCommerce customer support services:

Cost Efficiency

The popularity of our eCommerce customer care services stems from the fact that they are both affordable and of good quality. When you choose us to handle your eCommerce customer care, you'll receive first-rate assistance at a low cost.

Top-Notch QA 

We have a team of skilled experts who monitor each client contact regularly to ensure that the quality of our services is unmatched.

eCommerce Requirement Analysis

We are devoted to interacting with you to assess your specific requirements and tailor our eCommerce customer support services to meet them. We communicate with you continuously to offer updates and make you aware.

Technology Accessibility

To meet your customer service needs, we make use of a wide range of technologies and solutions. The tools and software we use are regularly updated, so we only use the finest and the most recent versions.

Comprehensive Support

We have specialized customer care and support staff that is committed to resolving our clients' issues. You may contact us via any of the many methods from anywhere in the globe. We are geographically dispersed and therefore reach you quickly regardless of your time zone.

Fact: Millennials and Gen Xers are the biggest online shoppers, with 67% of millennials and 56% of Gen Xers preferring shopping online.

We will help you capture that market!

Talk to us today about your eCommerce needs today!

“The goal of a company is to have customer service that is not just the best but legendary.”