Energy and Utilities

Energy and Utilities

When every minute matters, your customers count on you for action oriented support. Global Empire Corporation knows that your utility customers need fast, responsive, accurate and truly helpful service at all times, both day and night.

Our utility customer solutions use smart data analytics combined with world-class customer service to help your business:

  • Predict customer demands
  • Manage spikes in customer service needs
  • Optimize your network processes
  • Manage customers from an Omnichannel approach

From water, gas, electricity and alternative energy sectors, we offer advanced customer care solutions to customers around the globe 24/7. In addition, our experience in customer service and front end, as well as back office services, helps us create and manage the most robust suite of service component solutions for your industry including:

Credit management

  • Collection and reminder calls
  • Payment arrangements

Customer Management

  • Bill calculations and bill inquiries
  • Fee reversals
  • Balance inquiries
  • Rates explanation and updated billing cycles

Customer Acquisition

  • Gas connection processing
  • Electricity connection processing
  • Water connection processing
  • Cleaning and removal referrals
  • Insurance referrals

Global Empire Corporation is a leader in partnering with companies to provide the best customer service processes and operational performance strategies, while helping you reduce customer churn.

“Customers who are merely satisfied remain your customers only as long as everything goes their way.”