Financial Services and Banking

Financial Services and Banking

Global Empire Corporation has over 20 years of experience in providing outstanding call center outsourcing solutions to the financial services, banking and insurance industries. To this day, some of the largest banks in the world rely on Global Empire Corporation to help them with new customer acquisition, improving customer retention and lifetime value, while increasing cross-sell opportunities.

We handle nearly 20 million financial service and insurance customer and prospects contacts annually for sales, service, and support. In addition, we make it a priority to meet all financial and insurance service industry stringent requirements, including on-going efforts for PCI and SAS70 compliance.

Manage and Improve your Customer Service

In the competitive banking and financial services market, more people are looking at brands in a different light. In this market the customer experience means you can either gain customers or lose customers. Our banking and financial services solutions help you transform your business by offering world-class personalized customer experiences, optimized processes for improved efficiency, and improved security.

Essential Security and Infrastructure Technology

  • Activation
  • Customer Care
  • Enhancement programs
  • 24/7 x 365 service
  • Multilingual support
  • Improved customer interactions
  • Extended reach and support in world global markets
  • Process maturity and scalability
  • Product Sales
  • Save and Retain
  • Up-sell and Cross-sell

Reboot your Customer Service with our
Financial Service Solutions

Global Empire Corporation partners with our clients to create a strategic environment of trust and collaboration, approaching their challenges as a shared responsibility. It is our number one goal to promote and protect your valued brand, while reducing your risk and customer risk.

The infrastructure technology provided by Global Empire Corporation, including Omnichannel contact modes, self-service IVR and IP-distributed workforce capabilities, will improve your customer service ratings and optimize workforce efficiencies.

“A brand for a company is like a reputation for a person.
You earn reputation by trying to do hard things well.”