Inbound Call Center Services

Inbound Call Center Services

Your search for Inbound Customer Service ends here

At Global Empire Corporation, we are mainly concerned with increasing our clients' business and earnings. Our inbound call center services are built on a foundation of excellent product and industry expertise gained over the years in the offshore contact center services sector. We can fulfill the needs of our contact center clients due to our expertise in inbound contact and call handling.

When clients contact your business, they are taking the initial step in their customer journey. Our inbound call services offer your customers to speak with a representative immediately and get customized customer experience that reflects the personality of your business.

Global Empire Corporation provides services 24 hours a day, 365 days a year to guarantee your clients have the greatest possible interaction with your business. Supporting Global Empire Corporation provides 24-hour-a-day, 365-day-a-year services that ensure your clients have the greatest possible interaction with your business.

Passionate inbound support services and responsive inbound group performance will perfectly suit your company. If you want to devote more time to your business goals, you should choose an outside agency to handle your phone calls, chats, and emails.

Onboarding us as your inbound support partner will provide your business with a wide range of multilingual, multichannel inbound call center services for inbound call centers in over 25+ languages. Our qualified staff is very well educated and focuses on providing excellent customer service. We put extra effort into our contact center services, which guarantee that each client experience is of the greatest caliber.

As a well-known source of outgoing call center outsourcing services, we have established a position for ourselves in the worldwide outsourcing industry. We are a multilingual and omnichannel business process outsourcing company offering a broad range of outbound contact centers ranging from general to industry specific.

We have a highly experienced and talented staff of outgoing call center agents that are educated in a variety of international call center solutions meant to increase revenue, collection, and fundraising, among other things.

Let's Discuss Your Requirements

Why choose inbound customer support services?

Top-Notch CX

Providing great customer experiences is almost certainly one of your primary company objectives. Get the inbound call services that enable you to be available when your clients need you.

Whether customers have questions, concerns, or complaints, equipping your contact center representatives with the tools and expertise necessary to offer effective customer care is a certain way to enhance the customer experience.

Drive More Sales

True, inbound call center services are typically primarily concerned with customer service. However, giving prospects with a direct line to customer support professionals helps increase sales.

As consumer expectations change, having knowledgeable personnel available to speak with consumers for inbound support services is an excellent approach to establish trust and introduce or promote new goods.

Improved business efficiency and productivity

We have a dedicated staff of skilled individuals who process incoming call center inquiries and may assist business sales and marketing teams in streamlining business processes, freeing up time for more complex duties.

Our Inbound Call Center Service Offerings

Customer Service

Our bilingual and multichannel skills make it possible for us to provide state-of-the-art customer assistance across all channels, resulting in increased client experience.

Tech Support

We have qualified engineers to manage all of your clients' technical support needs, with an emphasis on first-contact resolution.

Answering Services

The phone answering service, one of our top inbound contact center solutions, enables us to offer your customers fast and correct information.

Telemarketing

As one of our outbound call center services, we provide our clients with advertising services in over 25+ languages for inbound customer services.

Research And Survey

We offer research and surveying in different languages as these services are particularly advantageous for firms who are entering a new market or launching a new product or service.

Your 800 number – Your Chat Support Button – Your Email and Social Media Support

We help your brand deliver results with quality inbound customer service

As far as we are aware, no two businesses are identical. Each business is distinct, and each client has unique needs. That is why our inbound call center is not a one-size-fits-all solution. We tailor our strategy to your industry.

You may be certain that agents handling incoming calls will give accurate information and propose the most appropriate solution to your customers' problems.

Naturally, there are several inbound call support service providers available to perform customer-related duties. Nonetheless, the primary aspect that establishes the trustworthiness of our inbound call center services in over 15+ years of industry expertise.

Due to our extensive industry expertise, we can provide best-in-class inbound call center assistance throughout customer support engagements. Our call center agents constantly strive for a high level of client satisfaction, utilizing their skill set effectively to achieve a good mix between AHT (average handle time) and FCR (first call resolution).

Our Suite of Inbound Services Includes the following:

  • Answering services
  • Customer service
  • Email management services
  • Billing queries
  • Customer support and retention
  • Email response
  • Charge back handling
  • Customer surveys
  • Event scheduling
  • Chat and email support
  • Customer win-back
  • Help desk
  • Claims processing
  • Dealer locaters and referral services
  • Inbound sales
  • Consumer response
  • Directory inquiry
  • Inquiries
  • Credit card services
  • Direct mail/tv response
  • Insurance claims processing
  • Customer complaint resolution
  • Political surveys
  • IVR services
  • Job dispatch services
  • Product information requests
  • Scheduling sales demos
  • Lead qualification
  • Product recall management
  • Subscription services
  • Loyalty programs
  • Medical answering services
  • Online customer support
  • Order entry services
  • Order management
  • Order processing
  • Order taking
  • Order verification
  • Payment collection services
  • Phone answering services
  • Product support
  • Product technical information
  • Real-time inventory status services
  • Rebate processing
  • Registration for event participants
  • Sales closure
  • Sales lead qualification
  • Taxi dispatch
  • Technical support
  • Ticket sales and subscriptions
  • Toll free response
  • Toll free services
  • Up-selling and cross-selling
  • Virtual receptionist
  • Warranty registration
  • Website response
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“Success is the sum of small efforts, repeated day in and day out.”