Insurance

Transform your insurance customer interactions with the right digital solution.

When it comes to responding to insurance customers, your customer service needs to be fast, efficient and accurate. Global Empire Corporation combines advanced technology and industry leading customer service protocols to support our clients’ customers 24/7, every day of the year.

Whether your customers are reaching out to you regarding a basic claim inquiry or emergency claims and high-touch first notice of loss interactions, our team of representatives manage their customer experience, while providing you with customer insights, multichannel sales strategies, marketing analytics and more.

Global Empire Corporation uses our vast history of experience and best practices, quality assurance, advanced training techniques, combined with machine learning and A.I. , including chatbots, in-app messaging, social media responses, inbound and outbound calling, email and more to connect with your customers.

  • Term life and whole life
  • Disability insurance
  • Health insurance
  • Homeowners and renters insurance
  • Home warranties
  • Personal auto insurance
  • Final expenses
  • Guaranteed issue
  • Accidental death and dismemberment insurance

Do you need an outsourced digital service to manage your insurance customers?
- YES.

Today’s insurance customers want access to fully automated claims submissions while having access to personalized support. As insurance companies change and flex with the challenges of today’s environment, the competition in the insurance market increases. You need to become the leader in innovative customer support.

  • Seamless customer support across all digital platforms including social media, chat-bots, mobile, helpdesk.
  • Maintaining control of your costs while delivering outstanding service.
  • Providing agents accurate information about your products and customers in order to upsell and cross-sell.
  • Up to the minute real time data analytics and customer insights.

Our representatives understand your company’s needs and represent your brand ethically and accurately while providing friendly personalized service to your customers.

Our services include:
  • Inbound insurance sales
  • Outbound insurance sales
  • Live chat
  • Email
  • Social media support
  • Back office processing for new policy acquisition
  • Claims and policyholder retention
  • Surveys
  • Cancellation and saves
  • 24/7/365 first notice of loss (FNOL)
  • Claims management
  • Customer service
  • FEMA claims administration

Testimonial

"We are now not only meeting but exceeding our service level objectives. Global Empire Corporation's front-end resolves a large number of our calls without even needing a live agent. The calls that do require an agent are answered quickly, and resolved almost 30% faster than we had previously been able to do. We are able to access reports whenever we want them, giving us a detailed look at how things are moving, and helping identify any troubles before they become major issues. Our customers are dealing with friendly, genuinely caring agents who either resolve their problems quickly or help them understand what is happening. And all of this is ours at a price that is at the lower end of anything we could ever hope to find within North America."

“Building a good customer experience does not happen by accident. It happens by design.”