Airlines

Delivering World-Class Customer Service to the Airline Industry

Through our innovative omnichannel approach to customer service, Global Empire Corporation leverages the latest in mobile, social, and evolving technologies to enhance your customer’s digital experience with your airline.

The relationship between a passenger and the airline has changed. Today’s ever connected passenger likes taking charge of the flying experience. From reservation chatbots to mobile check-ins and boarding, from social media bookings to personalized ancillary products, the airline industry needs to continuously innovate and provide engaging customer experience, while at the same time managing cost efficiencies and optimizing operations.

  • Process automation
  • Chatbots
  • Voicebots
  • VRU
  • Mobile check-ins
  • Problem resolution
  • Customer care
  • Crisis management
  • Reservation systems
  • Strategic consulting
  • Technical support
  • Loyalty programs
  • Baggage helpdesk
  • Claims & Refunds
  • Rate helpdesk
  • Crew helpdesk
  • Queue management

Customer Care

Connect your brand to your customers though social media, phone, chat, emails and more. Our omnichannel best practices in customer care will help you gain and maintain your customer base while maintaining your brand reputation. As a value added service, we offer customer care in several languages for your international customers.

Analytics and Automation

Through machine learning and A.I., we deliver insight reports and analytics to give you a deep-dive look into your customer’s personalized journey. These valuable business insights are gathered from using the latest technologies combined with our years of experience in best practices in the industry.

Technology for Today

Today’s airline industry faces the challenge of customer demands for beyond-excellent service. Your brand needs to be represented by the best people in the business who are focused on your customers and can adapt to changes quickly and efficiently.

Transform your customer’s journey today with Global Empire Corporation solutions.

“Be genuine. Be remarkable. Be worth connecting with.”