Automotive

Driving Sales and Customer Satisfaction

At Global Empire Corporation we guarantee the level of high-touch customer care required for big-ticket retail items. Our Automotive Specialists excel and focus on your brand personality in every call, chat, and email response with your customers

The automotive industry has the challenge of large competitors and a savvy target market willing to take their time to shop around for the best deal – and the best customer experience. In fact, 59% of car buyers spend their time online researching, and third-party sites are the most used sites for car shopping, used by 78% of shoppers.

Fact: 22% of automotive internet shoppers use a social media site as a source while shopping for their new vehicle.

Is your social customer support up to the challenge?

Our team is available 24/7/365 to treat your prospects and your customers to the first-class service you want them to have. We develop and nurture your leads and turn them into loyal customers. In addition we support multiple touch-points in the customer lifecycle, from early lead responses and appointment setting to post-sale application processing.

Delivering leads to your dealers

The Global Empire Corporations integration team connects directly to your CRM platform, delivering warm leads and prospect data directly to your dealers.

Using innovative technology and strategies we offer services for today’s automotive dealers and manufacturers.

  • Market surveys
  • Driver service assistance
  • Financial services
  • Back-office
  • Marketing
  • IT services
  • Digital sales support
  • Social media marketing and sales strategies
  • Website design and creation
  • Customer feedback surveys
  • Appointment setting
  • Customer warranty information

Manage every phase of the automotive customer lifecycle with precision and superior customer service with our data driven solutions.

  • Create multichannel engagement opportunities
  • Reach more potential customers
  • Connect with your customers online with more relevant communication strategies
  • Connect customers to dealers and OEMs
  • Target outbound messaging campaigns to buyers of new cars, used cars, or leasing opportunities.
  • Answer customer queries faster

Our automotive customer-based solutions include many of the most in-demand services your customers have come to expect today.

  • Automotive recall management
  • Customer service
  • Dealer parts inventory assistance
  • Warranty claims assistance
  • Technical assistance
  • Owner registration and enrollment
  • Dealer services
  • Appointment setting
  • Customer retention programs
  • Recall inquiry management

Talk to us today about our customized approach to helping automotive dealers and manufacturers attract and manage new customers.

“The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.”