Cable and Media

Today’s cable and media industry is growing and moving at the speed of light, and it’s up to your company to keep up with the demands of your customers.

Global Empire Corporation runs extensive support operations with over 3,000 agents supporting over a million residential and commercial customers. It is this deep experience in the telecommunications space that makes us THE company YOU need to work with to support your customer base.

We help cable and media companies:

  • Acquire new customers
  • Improve customer retention and lifetime value
  • Increase cross-selling opportunities
  • Trim costs
  • Expend quickly
  • Boost reputation ratings
  • Expand into other global markets

Omnichannel Customer Experience Solutions that Work

You expect nothing less than world-class service for your customers, and we understand that. Our integrated service model approach lets us understand the needs of your business and the needs of your customers to create the ultimate customer journey and experience.

Seamless interactions with customers across digital channels or on the phone or email, is what we provide while reducing your costs, driving engagement, and giving you unprecedented insights into your customer and marketplace via our analytics reporting.

Why is Global Empire Corporation Good at What We Do?

To say you are an expert, you need to have experience to back that up. Our experience and expertise is abundantly clear. At Global Empire Corporation we pride ourselves on ensuring that our team is trained in the latest technologies as they are launched. We focus on three main principles:

  • Creating a core competency and depth of experience in the industry
  • Offering customized solutions
  • Maintaining the flexibility to support fluctuations and seasonality of the industry
Some of our Teleservices also include:

  • Back office functions – LNP, order provisioning, trouble ticket management
  • Billing support
  • Collections
  • Customer Care
  • Ecommerce sales and order management
  • Equipment troubleshooting
  • Etail and retail sales and order management
  • HSD Tier 1, Tier 2, Tier 3 tech support
  • New customer acquisition
  • Pre and post-sales support
  • Product sales
  • Retention
  • Specialty support (Digital TV adaptor (DTA) and Self Install Kit (SIK) support)
  • Technical support
  • Video billing and repair

Testimonial

"I can't believe we didn't use your service in the 80's and 90's. When ordering food, the #1 priority is how fast we can get to the customers' needs before they hang up and call our competitors. Since joining you in 2001 we have seen a major increase to our national pizza company. Orders are always correct, there is literally no wait time, and the food arrives correctly on time, every time. While I wish you much success, I hope our major competitors don't find out what we are doing to eliminate wait times when ordering by phone and online."

“Great customer service doesn’t mean that the customer is always right,
it means that the customer is always honoured.”