Improve the patient experience, improve customer service, and build memberships through improved processes and better CX Solutions.
Healthcare is about helping people, and healthcare organizations everywhere are working to make changes to reflect their core value of caring.
Now is the time to focus on workforce optimization with Global Empire Corporation. Our team works across all CX channels to ensure a consistent patient, member, and employee experience. During holidays and peak staffing times we boost your contact center capability by adding to your workforce instantly, saving you time and money during the busiest times.
With simulated calls, messages and chatbots, our training software will assist in training your team in today’s industry jargon and understanding patient and customer needs. Machine learning technology simulates true to life customer call scenarios to give trainees real world experience in a controlled, safe environment. The result is better trained associates, improved customer satisfaction rates, and reduced training time and cost.
New technologies enable agents to act faster than ever before by providing suggested next actions on-screen as customers are being handled on the phone. In addition, beyond hours that are usually staffed by humans, our customer assistance software allows customers to call any day and any time and have the option to access self-service options.
It is our privilege to work with top companies in the healthcare industry. Ensuring confidentiality and safety, while adhering to strict regulatory compliance needs is part of what we do. Our team serves as a complement to your organization, exploring ways to improve efficiencies and processes, while keeping your members, patience, and employees as our top priority is what we do best.