Telecommunications

24/7/365 Days a year World Class Customer
Experiences anywhere in the world

For over 20 years Global Empire Corporation has managed interactions at every point in the customer lifecycle in every major segment of the industry, with over 3,000 agents supporting a combined telecommunications subscriber base of over 200 million customers and over 75 million interactions annually.

  • Reputation and risk management
  • Competitive business improvement strategies
  • Brand building and increased revenue through expanded customer experience (CX)
  • Improved customer administration practices
  • Technical support and improved technologies for your company

B2B and B2C Solutions for Today.

We manage over 12,000 business accounts ranging from home-office to small businesses, to enterprise customers, and manage the handling, processing and management of over 100,000 orders per month and are the experienced experts in:

  • Customer care
  • Technical support
  • Back-office processing support
  • Complex fallout orders
  • Order management
  • Workflow management
  • Port center management
  • Account management
  • Provisioning

Global Empire Corporation offers industry experience and customized solutions to our clients for customer service needs including voice, live-chat support, social media support, email support and more. Should your company need a custom built solution in order to better serve your customers, our development team will work with you to help create it.

Take advantage of the Telecommunications solutions we provide, including:

  • Billing support
  • Collections
  • Customer care
  • Equipment troubleshooting and repair
  • New customer acquisition
  • Pre- and post-sales support
  • Product sales
  • Retention
  • Technical support
  • Upselling and cross-selling

Reach out to us today to discuss your needs and discover the Global Empire Corporation difference.

Testimonial

"I never realized how much overtime I was paying my staff to handle our phone volume. Once we started using Global Empire Corporation, I was able to eliminate overtime to answer a phone! Now my staff can focus on other important tasks to keep our customers happy!"

“In the world of Internet Customer Service, it’s important to remember
your competitor is only one mouse click away.”