Global Empire Corporation | Service Offerings

Outsourcing Service Offerings

Global Empire Corporation has customers worldwide, providing Omni-Channel services across email, phone, live chat, social media, mobile apps and more. From customer service to technical support and virtual assistant solutions, our world-class service offerings help optimize your customers' experience with your brand to increase leads, sales, retention, and revenue.

Our cost-effective services do not just save you money but also time. More companies are turning to outsourced services than ever before. Our services team works hard to represent your brand so you can focus on your business processes.

  • Scalable up to 24/7 services
  • Multilingual agents
  • Flexible to handle seasonal spikes in service demands
  • Latest technology to complement your campaigns
  • Privacy and security guaranteed
  • Service integration
  • Responsiveness, efficiency and accuracy
  • Analytics and reporting

AI Automation

Gain the advantages of automation, increased agent empowerment, and better contact quality by combining sophisticated cognitive technologies like artificial intelligence, bots, and language processing intelligence with the power of human touch.

Contact Center Software

Cloud-based contact center software includes all the capabilities necessary to run your incoming, outbound, or hybrid customer call center quickly and effectively, putting an end to your problems with the limitations of conventional systems such as EPABX.

Customer Acquisition

We are a well-known business that specializes in offering customers Customer Acquisition Services. Our experts have extensive expertise in their respective fields, enabling us to provide this service effectively and follow established industry standards.

CX Analytics

CSS Corp enables businesses to succeed by providing end-to-end customer clusters and deeper insights on customer attitudes, purchasing behavior, and satisfaction levels. Additionally, we provide Churn Analytics, Customer Experience Improvements (CSAT, NPS), Operational Excellence, and Productivity Enhancements.

Digital and CX Services

Through our industry-specific maturity assessment models, established practices, operational frameworks, and optimization methods, we provide industry-specific customer experience analytics services that effectively remove the barriers to customer interaction.

Fraud Prevention and Cybersecurity

Modern fraudsters avoid discovery by establishing fraud rings consisting of stolen and manufactured identities. It is critical to go beyond known data points to the networks connecting them to identify fraud rings.

Inbound Services

Providing your clients with appropriate inbound call center services is a vital component of any customer care department. Suppose you want to avoid the costs associated with maintaining an in-house staff but still offer professional inbound contact center services to your clients. In that case, Octopus Tech is the perfect outsourcing provider for you.

Omnichannel Solutions

Our professionals assist retailers in determining the best route forward for their brand's omnichannel adoption, considering the epidemic's effect on all businesses and our expertise speeding omnichannel transformation. Each retailer's journey is unique, and achieving the optimal combination of mobile, digital marketing, and CRM channel capabilities is critical.

What makes Global Empire Corporation different from the competitors is our experience. For over 20 years we have provided outstanding services to some of the largest corporations in the world.

If your business needs to outsource services, speak to us today about what we can do to help.

“Consumers are statistics. Customers are people.”