Retail Industry

Retail Industry

Global Empire Corporation is a major service provider for online and brick-and-mortar retailers of all sizes, providing outstanding customized solutions:

  • Inbound/outbound customer support
  • Order taking
  • Upselling
  • Refunds/returns
  • Customer disputes
  • Customer retention.

We also provide marketing and sales services to complement your current efforts, including:

  • Customer profitability
  • Consumer analytics and spend analysis reporting
  • Trade promotion planning and management
  • Pricing management
  • Market trend reporting
  • Advanced analytics

Global Empire Retail Managed Strategies

Fact: A multichannel shopper’s order is often 3-4 times larger than the average single channel shopper’s order. This means that these key customers account for an even larger portion of your revenue!

Fact: It is projected that by 2021 more than 230 million people will be shopping online. (Source: Statista)

Today more than ever people are turning to online stores for what they want and they are interacting with brands in new ways thanks to mobile technology and social media. Capturing the attention of your customers with personalized multichannel relationship building strategies is just part of making the most of your digital presence.

Managing Your Brand Across All Channels
– With Personalized Experiences

Customers shop across a multitude of channels, including live or virtual transactions, in person, on the phone or via email and chatbots. They want an immersive and personalized experience, and they want to deal with friendly, knowledgeable agents with relevant and accurate product information, who can guide them through even the most complex interaction. Our outstanding training protocols ensure our agents represent your brand in a seamless, professional way, while recognizing opportunities for upselling, cross-selling and more.

Talk to us about our retail solutions to enhance your customer service, including:

  • Internet and Website Support
  • Membership Support
  • Orders and credit card processing
  • Product information
  • Refunds and disputes
  • Customer retentions
  • RMA (Return Merchandise Authorization) support
  • Shipping

No matter where you are located or how small or big your retail company is, you can count on Global Empire Corporation to have a retail solution that will work for you.

"One customer well taken care of could be more valuable than $10,000 worth of advertising."