Inbound Services

When customers come calling…..

When customers call your company, it is one of the first steps in the customer journey. They expect to speak to a representative quickly and have a pleasant, personalized customer experience that reinforces your brand personality.

Global Empire Corporation offers 24/7/365 services that ensures your customers will have the best interactive experience with your company. Supporting Global Empire Corporation offers 24/7/365 services that ensures your customers will have the best interactive experience with your company.

Analytics and Reporting

Our reporting system and data collection lets you know how and why customers are calling you, and sentiment reporting allows you to understand their feelings about their interaction with your brand before calling you and after.

Advanced Technology for Quality Experiences

We know your customers will always be satisfied when they call your company. Our redundant 100 MBPS fiber lines eliminate any risk of poor voice quality.

Value added privacy: Need secure calling? We offer a private line network option for secure calls.

Your 800 number – Your Chat Support Button – Your Email and Social Media Support

Brand Care Specialists that Deliver Results

Our team of experienced Brand Care Specialists has an outstanding reputation for great service. Why would you choose anything less than world-class, skilled, friendly, customer-focused people to represent your brand on the phone? We handle inbound customer service operations for several global organizations. Our technology infrastructure and use of the latest telecommunications software helps us provide fast and efficient call center support and customized call answering services.

Our suite of inbound services include:

  • Answering services
  • Customer service
  • Email management services
  • Billing queries
  • Customer support and retention
  • Email response
  • Charge back handling
  • Customer surveys
  • Event scheduling
  • Chat and email support
  • Customer win-back
  • Help desk
  • Claims processing
  • Dealer locaters and referral services
  • Inbound sales
  • Consumer response
  • Directory inquiry
  • Inquiries
  • Credit card services
  • Direct mail/tv response
  • Insurance claims processing
  • Customer complaint resolution
  • Political surveys
  • IVR services
  • Job dispatch services
  • Product information requests
  • Scheduling sales demos
  • Lead qualification
  • Product recall management
  • Subscription services
  • Loyalty programs
  • Medical answering services
  • Online customer support
  • Order entry services
  • Order management
  • Order processing
  • Order taking
  • Order verification
  • Payment collection services
  • Phone answering services
  • Product support
  • Product technical information
  • Real-time inventory status services
  • Rebate processing
  • Registration for event participants
  • Sales closure
  • Sales lead qualification
  • Taxi dispatch
  • Technical support
  • Ticket sales and subscriptions
  • Toll free response
  • Toll free services
  • Up-selling and cross-selling
  • Virtual receptionist
  • Warranty registration
  • Website response

Call Global Empire Corporation to set up a consultation to discuss how we can provide your company with a cost effective inbound service solution today.

Testimonial

"I never realized how much overtime I was paying my staff to handle our phone volume. Once we started using Global Empire Corporation, I was able to eliminate overtime to answer a phone! Now my staff can focus on other important tasks to keep our customers happy!"

“Success is the sum of small efforts, repeated day in and day out.”