Adapting to today’s technology can feel daunting, but Global Empire Corporations solutions leverage today’s automation technology and machine learning to create world-class omnichannel experiences for your customers.
Global Empires automation technology combined with machine learning and A.I solutions boost company productivity by allowing customers to engage in self-service solutions. Expert agents enjoy more freedom to focus on creating improved customer service experiences through the use of virtual assistants and A.I. tools designed to help them handle customer cases better than ever.
Our strategists will meet with your team to understand your needs. We will create a cost effective and intelligent automation solution strategy for your business and help launch your new process. Using analytics and service checkpoints, we will ensure that your customer journey has not only improved, but has exceeded all expectations for outstanding results.
From content curation and creation, through to content migration and storage, our process helps ensure that your content is current, relevant, and useful to all who come in contact with your knowledge base, be it customers or employees.
Offering 24/7 service, our virtual assistants are omnichannel, friendly, and able to handle customer calls and queries and hand-off to agents as needed or escalate beyond agents to management should a crisis occur. This frees up agents times to help them focus on customers with more time and more efficiency.