Maintain your brand, communicate with your customers, and grow your business with our social customer care services. Leverage our scalable, cost-effective, and personalized social media customer care solutions for the 24/7 world of social media.
Today's consumers are astute and expect customized service from brands. Never in history has consumer experience been so freely shared and depended upon by companies worldwide. Our worldwide social customer care solution complements your marketing team by ensuring that all customer interactions are consistent with your brand and on time during and after work hours to support the global community's customers.
Our customized social media care services offer agents and information in the most convenient medium: social media platforms such as Twitter and Facebook. Unlike other CRM strategies, this one relies on agents to identify and react to any customers who have concerns or issues, whether or not a support ticket has been created for them or whether they have contacted the business directly.
Our best social media customer care representatives are well-versed in all the major social media sites. They know the need to maintain discretion, responsiveness, and politeness while dealing with customers on these platforms.
Trust Global Empire Corporation to Monitor Your social media Mentions While Your Team Is Away
While you are on a break or it is a weekend, who responds to the queries on social media? Having social media customer care services to cater to current and prospective users is a must in such cases. Customers and prospects may communicate to and about your business at any time of day or night via social media. Therefore, having social media customer care services can help maintain your company's social media presence.
The escalation procedure is set up in case of unforeseen events that necessitate the involvement of upper management.
Social media makes businesses more available to their consumers than ever before, 24 hours a day. Social media customer service does have the potential to provide a significant return on investment, particularly if you outsource social media administration to a third-party firm or commit an employee to content development and account monitoring. Indeed, companies that prioritize consumer interactions on social media platforms are more successful.
Talk to us today about creating a customized approach to social media customer care. We will coordinate with your marketing team to unlock social media growth with customized responses.
We will assist you in achieving the following objectives through the complaint management process.
We intend to decrease client discontent and, ideally, to increase customer loyalty with effective social media customer service.
When client input reaches the appropriate departments, we improve the product or service by implementing quality check processes at different levels.
Due to our capacity to monitor each social media platform on your behalf in real-time, we can observe what your consumers are talking about your products, services, and customer support. This unprecedented perspective into your customer's environment enables your business to make real changes and connect in different ways.
We have experienced brand specialists who analyze your social media platforms and identify interactions and conversations that demand further investigation or direct communication with your team.