Social Customer Care

Social Customer Care

Social Media Needs
Social Customer Care

Protect your brand, Respond to your Customers, Increase your Business.

The Global Empire Social Media Customer Care Solution provides scalable, budget-wise, customized solutions to your customer care needs in the 24/7 landscape of social media.

Today’s customers are savvy and want personalized care from your brand. Never before has the customer experience been so openly shared and relied upon by businesses everywhere. Our global Social Customer Care solution serves as a complement to your marketing team to ensure all customer communications are on-brand, on-point, and on-time during and after business hours to serve customers in the global community.

Our team of social media customer service agents are skilled in all the social media platforms and understand the need for tact, privacy, responsiveness, and courtesy.

Who is monitoring your Social Media mentions
while your team is away?

Chances are your company has office hours, vacations, and holidays. Who is monitoring your Social Media while after hours? Customers and potential customers are online 24/7, talking to and about your company. This is why 24/7 social moderation is critical for your business.

Escalation processes are in place for when special circumstances arise that may need extra care and attention from management.

Talk to us today about creating a customized approach to social media customer care today. We will meet with you to discuss your needs and create a plan to help you:

  • Create a social media strategy
  • Create a social media plan
  • Create social media profiles
  • Help launch your social media digital ads using our digital marketing team
  • Monitor and respond to your social media customer inquiries
  • Post and/or schedule social media posts according to your needs
  • Report analytics to show you how well your social media plan is working
  • Monitor your competitors’ social media accounts
  • And more.

“You’ll never have a product or price advantage again. They can be too easily duplicated.
But a strong customer service culture cannot be copied.”