Social Media Management

Social Media Management

FACT: As of January, 2020, there were 3.8 Billion social media users, with that number projected to rise to 4.41 billion by 2025. With that in mind, where does YOUR business fit in?

Creating and maintaining an engaged social media audience takes professionally created strategies and management infrastructures.

Social media is a 24/7 world – and it takes 24/7 management to get the most out of your social media presence. Filtering the relevant messages to your brand and responding in a timely fashion is critical for your online reputation.

The Global Empire Social Media customers Care Solution provides scalable, budget-wise, customized solutions to your customers care needs in the 24/7 landscape of social media.

Know the Facts:

80% of consumers now use social media to engage with brands.

60% of customerss who complain on social media expect a response within the hour.

54% of customerss prefer social media for customers service over phone or email.

Failing to respond to comments on social media can lead to a 15% increase in churn rate.

Over the last two years customers service interactions on Twitter have increased by 250%.

When a customers receives a response from a brand on Twitter, they’re willing to spend up to 20% more on a product in the future.

(Source: Hubspot 2020)

Together with your marketing, communications and public relations team, the Global Empire Social Media Brand Care specialists will work with you to:

  • Monitor your brand
  • Respond to social media posts
  • Review social media posts
  • Gather social media analytics
  • Escalate potential public relations crisis’
  • Respond to customers public and private inquiries

Whether your brand requires an enterprise or mid-market solution we will work with your team to find the right plan, platforms and staffing to efficiently handle your social media needs. In addition, because we will work closely with your brand, we will consult with you to determine which social media and online communities to monitor for mentions.

Global Empire Corporation has the people, the strategy, the plan and the social media platforms needed to help your business make the most of the social opportunities to engage and make those customers and business connections you need. From 24/7 social media monitoring in multiple languages to analytics, graphics for visual posts and more, we have you covered.

  • Answer customers inquiries 24/7 in multiple languages
  • Social media customers service
  • Engagement, ROI metrics and tracking
  • Digital ad tracking
  • Integration and escalations to our current internal teams
  • Review management services on demand
  • Social media risk management
  • Social presence / social listening

New to social media? Talk to Global Empire

Our Social Media Brand Care Specialists will help you determine which platforms your company should be on, help you create your accounts, launch them, and grow them. Our best practices will lead and mentor your company to become a social media powerhouse leading to increased business, improved processes, and outstanding customers service.

“Our attitude towards others determines their attitude towards us.”