Outbound Services

With over 20 years of exceptional service and experience, Global Empire prides itself on our relationships with our clients. Our experience is your experience, offering you world class service to support your business 24/7 in every time zone. When you choose Global Empire as your outsourced call center, you are choosing the most flexible and customizable professional services in the business.

  • Short term immediate needs or campaigns
  • Ongoing programs
  • Seasonal peaks
  • One-time projects

The Global Empire Sales Support Professionals are skilled in creating a customized experience for your customers while meeting your business goals. With a focus on generating more revenue and sales for your business, it is our mission to protect the integrity of your business with the most compliant and secure outbound solutions in the industry.

State of the Art Dialing Technology

Our predictive dialing systems and interactive scripting tools are designed to give our agents the edge they need to drive sales and retain customers. Unlike companies who are unstructured and create a negative experience for those they call, Global Empire’s teams of experienced support professionals create a pleasant and effective atmosphere designed to make your customers remember you and your brand in the most positive way.

Our recording abilities combined with live real-time monitoring is combined with our tracking system to ensure our clients have up to the moment information about account activities.

Our Team is Your Team

At Global Empire we expect the best from our team in order to provide you with the most experienced, proactive thinking, professional, ethical and focused team you deserve. Our training processes, support and tools are equal to none, and help our team interact with your customers in the best possible way.

Our sales support professionals are skilled in fielding questions, explaining features, advantages and benefits, while creating a sincere, personable, and knowledgeable case that leads consumers to say yes to your product or service offerings.

In addition, our Customer Save Desk can help increase your revenue and boost customer retention.

  • Appointment setting
  • Auto loan qualifying
  • 3rd party verification
  • Conference and registration
  • Customer acquisition
  • Database services
  • Direct mail follow-up
  • Education forms and warm transfers
  • Lead generation services
  • Lead qualification and verifications
  • Market intelligence services
  • Market research
  • Order fulfillment
  • Order taking
  • Pre-paid/post-paid ordering and activations
  • Product launches
  • Customer retention and win back
  • Customer satisfaction surveys
  • Customer support
  • Customer care
  • Database enhancements
  • Product registrations
  • Product sales
  • Retain, renewal and loyalty
  • Sales after service
  • Sales support
  • Save programs
  • Telemarketing services
  • Transcription services
  • Up-selling and cross-selling
  • Welcome programs

"After-sales service is more important than assistance before sales.
It is through such service that one gets permanent customers."