Global Empire Corporation is more than a Call Center service. We are a multi-channel contact center that speaks your brand passionately and expertly across all channels, promoting brand loyalty and increasing your revenue.
Your business interacts with customers across numerous communication channels. Our business process outsourcing and contact center outsourcing solutions help you enhance your customer experience with your brand while delivering value added brand care to ensure your customers are satisfied – where ever they are.
Global Empire Corporation is the leader in leveraging technology, agent-performance tools, analytics, self-service applications and other tools to create customized processes for our clients. Our Fortune 100 clients stay with us because we not only consistently deliver the results and value they need, but because we are experts in speaking their brand across all channels.
What makes us different from the competition is our years of experience, client-centric culture, quality of our execution and results, and our flexibility and competitive pricing.
Our Business Development and Strategic Client Solutions team will personally work with you to determine the solutions you need to help manage your challenge and meet your business objectives. We will help you determine the optimal mix of onshore, nearshore and offshore service delivery.
We offer support in several languages to ensure that all of your customers can interact comfortably in their own language with our representatives.
We provide complete customer care for your callers, using our extensive product knowledge to help them select and purchase the right products in a secure transaction. We answer their questions, process their returns and exchanges, and solve problems of every kind. And we do it all while delivering an outstanding customer experience that reinforces and differentiates your brand.
Who is handling your customer support at the end of the day or when you’re not looking? We offer 24/7 support to ensure that we are capturing every new interaction with customers on social media. From chat sessions for people who visit your website to social media customer support, managing both public and private messaging, we are fast to respond to queries with personal assistance. Our agents can even manage more than one client at a time, reducing your costs further, without sacrificing the quality of the customer experience.
Our team is able to handle any email volume, from a big sale or unexpected website issues to general inquiries and feedback. We route emails to the queue of our Brand Care Specialists who are trained in your products, client policies, order status, or any other query your customers may have.
Take a look at our suite of solutions and talk to us about your needs. Our Solutions Team will meet with you to discuss particular needs and help you design a customized approach to reaching your goals.