For business or pleasure, travelers have customer service expectations like no other. Our complete suite of customer care and guest management solutions personalize your customer journey with your brand.
Businesses in the travel and hospitality industries often have a specific selling point that relies on maintaining a pleased customer base. To accomplish this goal, the outsourcing idea in the hotel sector allows expert agencies to adapt to the constantly changing expectations of tourists, ensuring that your company runs smoothly.
Our full-service global call center solution is designed to meet the needs of any travel business and hotel property or chain. Skilled associates act as an extension of your sales force, focused on improving conversions and revenue per reservation. Our call center services for travel and hospitality covers over 150 travel/hotel customers, over 1,000 properties and sites, and handle over 2 million calls annually.
Helping you succeed in the travel and hospitality industry is our goal. To provide a high-quality, individualised customer experience, we consider both fundamental and non-core concerns Using our call center solution for travel and hospitality companies help you stay more productive and solve complicated business challenges with quality services. This includes Customer service, trip booking, cancellation, refund, complaint handling, and more are among our offerings.
Global Empire Corporation helps travel and hospitality businesses with best call center services to improve the way your business interacts with customers on a variety of different platforms. With our extensive experience, subject understanding, and technical skill, we can construct unique customer experience models that can transcend these interruptions and help to establish a cohesive brand experience for our customers and partners.
While providing our travel and hotel customer support services, we also use artificial intelligence-based solutions to better analyse consumer behaviour, address service gaps, and enhance service quality.
Talented personnel have shown operational excellence under the guidance of a global management staff with extensive experience in the international and local travel and leisure industries.
Booking agents, customer service agents, sales and marketing professionals with call center solution for travel company are ready to work in accordance with your specific business objectives and seasonal demands in our scalable operations
Using local Client Relationship Managers (CRMs) and certified Project managers, our call center solution for travel companies ensure a risk-free transfer, hands-on attention, and cultural alignment.
Infrastructure with redundancy, onshore data storage in highly reliable and resilient locations, and a purpose-built architecture for real-time traffic applications, audio and video are all features of this solution.
Customer assistance across a variety of channels like phone, email, social media, WhatsApp, and other platforms is made possible with the aid of our travel agency contact centre services. When you have many communication channels available, you can be certain that they will always be able to contact you in some manner, even if one or a few of them are not working.
Keep increasing your consumer base while ensuring their satisfaction. Traveling with Global Empire Corporation is a once in a lifetime experience.